Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa. 

The Activities Manager / Concierge is responsible for delivering exceptional, personalized guest experiences through the planning, coordination, and execution of on-property and off-property activities. This role oversees activity programming, manages activity staff, and serves as a primary guest contact for itinerary planning, ensuring all experiences align with the resort’s luxury service standards.

• Plan, coordinate, and execute resort activities including outdoor adventures, wellness offerings, seasonal programming, and special events
• Serve as a concierge-style point of contact for guests, assisting with pre-arrival planning, on-site bookings, and customized itineraries
• Manage, train, schedule, and supervise activities staff; provide ongoing coaching and performance feedback
• Partner with local outfitters, guides, and vendors to curate high-quality off-property experiences
• Ensure all activities comply with established safety protocols, risk management standards, and resort policies
• Monitor guest feedback and satisfaction, promptly addressing concerns and continuously enhancing programming
• Collaborate with resort leadership and Front Office, Spa, and Food & Beverage teams to deliver seamless guest experiences
• Manage activity calendars, reservations, waivers, departmental paperwork, and related administrative tasks
• Assist with departmental budgeting, inventory control, ordering, pricing, and cost management
• Maintain thorough knowledge of Gateway Canyons Resort & Spa activities, amenities, and local offerings
• Maintain knowledge of and comply with all departmental policies, service procedures, and brand standards
• Ensure proper use, care, and maintenance of all equipment; use equipment only as intended
• Anticipate guest needs and provide prompt, courteous, and professional service at all times
• Monitor and maintain cleanliness, sanitation, organization, and presentation of assigned work and retail areas
• Assist with retail operations including stocking, merchandising, display, and maintaining an orderly sales space
• Support the development, marketing, and implementation of resort activities, including coordination and training of staff
• Complete required paperwork, attend meetings and trainings, and remain informed of posted communications
• Perform other duties as reasonably requested to support a productive and successful work environment

Salaried position of $60,000-$70,000 annually

Medical, Dental, Vision and Life benefits

401k Participation

Incentive bonus plan

Associate Cafeteria

Economical on-site Resort housing

On-site economical housing available

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

 Required Qualifications

• Minimum of 2 years’ experience in guest services, activities, concierge, or hospitality operations
• Strong leadership and organizational skills with the ability to manage multiple priorities
• Excellent guest-facing communication and interpersonal skills
• Ability to work a flexible schedule including weekends, holidays, and seasonal peak periods
• Proficiency with basic computer systems, reservations platforms, and Microsoft Office or similar tools
• Valid driver’s license

Preferred Qualifications

• Previous experience in a luxury resort, destination property, or Forbes-rated environment
• Experience managing or coordinating outdoor adventure programming (e.g., hiking, horseback riding, river activities)
• Knowledge of the local area and established relationships with regional vendors or guides
• Supervisory or management experience
• CPR/First Aid certification (or willingness to obtain)