POSITION SUMMARY:

The Ride Host at Morgan’s Wonderland serves as a friendly, supportive presence throughout guest-facing areas such as The Wharf, Playground, and Sensory Village. While not responsible for operating rides or performing safety-critical functions, the Ride Host helps create an inclusive, welcoming environment for guests of all ages and abilities.

ESSENTIAL FUNCTIONS

• Provide Guest Assistance: Welcome guests, answer questions, offer directions, and provide general support to ensure a positive and inclusive experience.
• Monitor Activity Areas: Oversee designated locations such as The Wharf, Playground, and Sensory Village to ensure safe and appropriate guest behavior.
• Support Accessibility Needs: Offer assistance to guests with varying abilities, including helping with mobility devices, providing guidance, or facilitating inclusive play.
• Engage with Guests: Encourage participation, create a friendly atmosphere, and promote the park’s mission of inclusive fun for all.
• Maintain Cleanliness: Keep assigned areas tidy by performing light cleaning, organizing play elements, and reporting any maintenance needs.
• Enforce Park Guidelines: Politely communicate and uphold rules to maintain a safe and enjoyable environment.
• Report Issues Promptly: Notify supervisors or appropriate staff of concerns, guest incidents, or hazards.
• Assist with Crowd Flow: Help manage lines, guide groups, and support orderly movement through activity areas.
• Demonstrate Professionalism: Represent Morgan’s Wonderland with a positive attitude, dependable work habits, and respectful guest interactions.

Qualifications

• Minimum age: 16 years or older 
• Customer service skills: Ability to interact positively with guests of all ages and abilities.
• Communication skills: Clear and friendly verbal communication to provide instructions, answer questions, and support guests.
• Interpersonal skills: Patience, empathy, and a welcoming attitude consistent with Morgan’s Wonderland’s mission of inclusion.
• Teamwork: Ability to work cooperatively with coworkers, supervisors, and volunteers.
• Attention to detail: Ability to monitor activity areas and recognize when assistance or intervention is needed.
• Adaptability: Comfortable working in a fast-paced, guest-focused environment and adjusting to changing needs throughout the day.
• Problem-solving: Ability to address minor guest concerns and escalate issues appropriately.
• Reliability: Consistent attendance, punctuality, and adherence to assigned schedules.

Working Conditions

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. 

• Frequent standing, walking, bending, and lifting throughout the workday.
• Outdoor work environment with exposure to varying weather conditions.
• Requires alertness and attention to detail for extended periods.
• Continuous professional demeanor and adherence to park dress and conduct standards.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.