Pay Rate: $21.00 - $24.00 per hour depending on experience

Location: Oak Ridge, TN

Full-Time, In-Office, Monday-Friday

Benefits Summary

• Medical, dental, vision, and 401K
• Health Savings Account (HSA)
• Matching 401k
• Paid Time Off (PTO

Position Summary

On behalf of CNS Cares (“CNS” or “Company”), this position is responsible for a broad range of responsibilities including communicating with various internal and external stakeholders with the goal of onboarding patients and providing them with superior patient care. Having the ability to provide accurate data entry, obtain authorization/documentation, select and facilitate shipment of patient supplies and great customer service are key to success in this role. Responsibilities will change as the business scales. 

Essential Functions 

Employee must have regular attendance/punctuality, be able to work with others at all levels of the Company and be completely honest. Other assigned duties include:

• Become an expert in payer guidelines, documentation requirements and item allowables. 
• Enter referrals timely and accurately.  
• Obtain appropriate orders and prior authorizations from physicians and other healthcare providers as needed
• Responsible for ongoing needs of the patient. 
• Maintain patient records in EMR. 
• Collaborate to establish and follow company procedures to ensure accurate and timely delivery of DME and Medical Supplies. 
• Assist in the development and use of product formularies. 
• Must be able to read, analyze, and interpret general business practices, policies and procedures, professional journals, technical guidelines, and governmental regulations. 
• Must be able to manage reports, facilitate business correspondence, and interpret procedure manuals. 
• Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 
• Must be able to provide guidance and direction accurately and clearly to Company staff and team members. 
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; utilize effective approaches for choosing a course of action or developing appropriate solutions; act consistent with available facts, constraints, and probable consequences. 
• Knowledge of DOL EEOICPA program, knowledge of the EEOICPA application process, specifically the records necessary for any potential claimant to file a claim under the EEOICPA.  
• Perform all duties as assigned which may vary. 

Education/Training 

Required: Associates degree or comparable experience in lieu of degree

Experience 

Required: 

• At least two (2) years of DME experience 
• At least 2 years of experience with Brightree or similar EMR system

 Preferred:

• Brightree experience strongly preferred 
• Department of Labor / EEOICPA experience strongly preferred

Licensure/Certification

• Valid Driver’s License

Clearances

The following background checks are conducted:

• Criminal background
• Driving Record
• OIG Exclusion List
• Sex Offender Registry

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