Lawn and Ornamental Technician Non-Exempt

Purpose

Deliver route-based lawn and ornamental services to customers by implementing agronomic programs, diagnosing issues, and providing expert recommendations. This role ensures healthy lawns and ornamentals through timely service, technical expertise, and outstanding customer communication.

Key Contributions

• Execute daily production routes to deliver scheduled lawn and ornamental services.

• Inspect properties to identify turf, weeds, ornamentals, and diagnose service needs.

• Apply products safely and in compliance with label instructions, PPE requirements, and company standards.

• Communicate clearly with customers to explain services, address questions, and build trust.

• Partner with sales and operations teams to support customer expectations and lead generation.

• Monitor post-treatment results and communicate outcomes to customers and management.

• Complete accurate, timely service documentation and records.

• Maintain assigned vehicle, equipment, and tools in safe, clean, and working condition.

• Participate in required training and remain current on technical practices and regulations.

• Comply with all driving laws, safety standards, and regulatory requirements.

• Support additional operational projects as assigned.

Success Metrics

• Complete =98% of scheduled service stops, as assigned.

• Maintain =90% accuracy in service documentation and application compliance.

• Achieve =90% positive customer satisfaction scores on post-service surveys.

• Submit or sell a minimum of 8 qualified technician leads per month.

• Respond to =95% of service delivery issues or escalations within 24 hours with zero repeat issues.

• Maintain zero preventable safety or driving incidents.

Growth Impact

• Drives customer retention and satisfaction through expert service and communication.

• Supports company growth by generating qualified leads and participating in collections efforts.

• Protects compliance and safety through proper application, documentation, and adherence to regulations.

• Enhances operational efficiency by maintaining equipment and following best practices.

Capabilities & Strengths

• Communication & Customer Service: Builds trust and positive experiences through clear, responsive communication.

• Technical Expertise & Problem-Solving: Diagnoses issues, applies solutions, and adapts to customer needs.

• Reliability & Safety: Consistently follows protocols, maintains alertness, and upholds safety standards.

Required Qualifications

• High school diploma or equivalent with at least 5 years of proven driving experience.

• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

• Ability to meet state regulatory requirements for pest control licensing and complete all associated company training programs.

Preferred Qualifications

• Lawn and Ornamental license/certification based on regulatory requirements.

• Experience in lawn care, pest control, or related field.

• Familiarity with commercial lawn service vehicles and application equipment.