Full-Time: 40 hours per week 

Primary Team Leader: EVP of Operations 

FLSA Classification: Salary, Exempt, Benefits Eligible 

Direct Reports: ReStore Staff

JOB SUMMARY:  

The ReStore Store Manager is responsible for the overall operation and performance of the Habitat for Humanity ReStore, a mission-driven retail environment that supports affordable housing initiatives. This role oversees daily store operations, sales performance, donation intake, merchandising, staff and volunteer management, and customer service. The Store Manager ensures the ReStore operates efficiently, safely, and in alignment with Habitat for Humanity’s mission, values, and financial goals while creating a welcoming experience for donors, customers, staff, and volunteers. 

RESPONSIBILITIES: 

• Accurate and timely processing of daily deposits and daily drawer audits. 
• Manage daily store operations, openings, and closings. 
• Complete store operational requirements by scheduling and assigning employees; following up on work performance. 
• Meet profit budget to provide funding for affordable housing and critical home repair. 
• Provide training to improve the knowledge base of staff and utilize cross-training methods to maintain productivity. 
• Recruit, hire, train and maintain ReStore staffing levels. 
• Monitor and evaluate staff job performance through coaching, counseling, and regular feedback. 
• Achieve financial objectives by contributing to the store revenue budget; analyzing variances; initiating corrective actions. 
• Store Manager works with EVP of Operations to provide any new service requirements needed. 
• Ensure availability of purchased products while working with procurement to stay within unrelated business income tax guidelines. 
• Maintain pricing through utilizing price book and approved signage. 
• Assist marketing team by executing on social media posts customized to store location. 
• Communicate to EVP of Operations on any categories needing special in-store sales. 
• Maintain store facilities, HVAC, plumbing and electrical needs by utilizing ReStore approved vendors and suppliers. 
• Manage outside grounds and landscape maintenance. 
• Reconcile products and service executed by outside vendors with finance department. 
• Manage donor receiving area that offers premium service, quick and easy drop offs and appropriate donation receipts. 
• Walk facility on a daily basis, identify and eliminate any safety issues and adhere to ReStore Safety Manual policies. 
• Prepare ReStore purchased products for inventory on an annual basis. 
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES: 

• Basic computer skills, fluent in Microsoft office products. 

QUALIFICATIONS, EDUCATION AND EXPERIENCE: 

• Minimum 3 years personnel management experience, including daily work assignments for a team of 6+ people 
• Volunteer management experience preferred. 
• Retail experience required. 
• Ability to build strong relationships. 
• Skilled conflict resolution communicator. 
• Ability to coordinate multiple requests in a high-pressure environment. 
• Forklift certified preferred. 
• Knowledge of building materials preferred 

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB: 

• Ability to lift up to 50 lbs on a consistent basis and spend majority of day on foot. 
• Ability to work at heights up to 30 feet 
• Requires manual labor and construction duties and use of tools 
• Must be able to stand for prolonged duration, walk, climb, bend and squat. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.