Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills: 

1. Proven experience in fraud program management, including developing fraud or risk prevention strategies, leading cross-functional initiatives, and driving risk mitigation programs from concept through execution.
2. Strong understanding of fraud systems, rules, and detection logic, especially in a banking or credit card environment.
3. Demonstrated ability to conduct fraud risk assessments, particularly for new products, features, or major operational changes.

Overview:

The Fraud Program Manager is strategic and execution-oriented individual who will lead fraud risk initiatives across our credit card programs. This role will serve as a critical bridge between fraud strategy, operations, product, IT, and risk partners. Key focus areas will be fraud risk assessments, leading fraud management projects, and ensuring controls and alerting are appropriately designed and implemented. The ideal candidate has a deep background in credit card fraud, experience managing fraud prevention programs, and the ability to influence cross-functional teams in a fast-paced environment. A strong understanding of fraud systems and hands-on rules experience is highly preferred.

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Conduct fraud risk assessments for new products, services, and feature enhancements
• Lead cross-functional fraud management initiatives from concept through execution
• Coordinate with Fraud Strategy, Fraud Operations, Product, IT, Compliance, and Audit teams to ensure effective fraud control implementation
• Track and report program deliverables, risks, and timelines to leadership
• Support post-event reviews and remediation efforts for fraud incidents
• Ensure alignment with industry standards, regulatory expectations, and internal governance
• Develop and maintain project documentation, fraud requirements, and change management records

 #LI-VW1, #LI-Remote

Required Experience/Skills:

• Bachelor’s degree or equivalent work experience
• 6+ years of experience in bank fraud or risk management, preferably in credit card
• Proven experience leading fraud or risk prevention initiatives or programs
• Strong understanding of fraud prevention tools, controls, and detection systems
• Extensive experience coordinating with cross-functional teams
• Excellent communication skills with experience briefing senior leadership on fraud or risk initiatives
• Strong organizational and program management abilities
• Ability to work independently and influence stakeholders across business lines

Preferred Experience/Skills:

• Hands-on experience with fraud rules engines and platforms such as DefenseEdge, Advance Defense, Fraud Detection Workspace, 2-Way Connect, and Feedzai
• Experience conducting fraud risk assessments or writing business fraud requirements
• PMP, Lean Six Sigma, or other project/process improvement certifications
• Background in regulatory compliance related to fraud (Reg E, Reg Z, OCC guidelines, etc.)
• Previous experience with fraud prevention in fintech or financial institutions

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business: Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$81,750.00 - $109,000.00 per year