Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:
- Hands-on experience managing fraud rules and detection alerts, including tuning logic in production environments and responding to live fraud events.
- Deep knowledge of fraud detection platforms and alerting systems, including rule engines and two-way customer contact tools.
- Proven ability to analyze fraud trends, triage fraud events, and lead mitigation efforts, while coordinating closely with fraud operations, analytics, and leadership teams.
Overview:
The Manager, Fraud Strategy will lead fraud rules management across multiple credit card programs. This leader will be responsible for identifying emerging fraud trends, managing fraud rules, and optimizing alerting logic to stop fraud in real time. The role combines hands-on rule tuning with strategic oversight and leadership of a small offshore team. The ideal candidate has deep, hands-on experience in credit card fraud rule design, understands real-time fraud response, and thrives in a cross-functional environment where proactive risk mitigation is key. This is a highly visible role requiring sharp analytical instincts, fraud system expertise, and strong communication with internal stakeholders.
Why Vervent? Company Perks:
- Medical, FSA & HSA, Dental, Vision + More!
- 401k - 100% vested once you start contributing. Generous company match!
- Regular employee health, wellness & engagement activities!
- Pet Insurance, because fur babies are important to us too!
- Beautiful local offices with on-site/hybrid options
About Vervent:
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.
If you’re interested in reviewing the full job description, continue reading below…
Primary Responsibilities:
- Analyze fraud activity and develop actionable insights to inform prevention strategies
- Design, implement, and optimize fraud rules and alerts for credit card programs
- Lead fraud reviews to assess system performance and update strategies as needed
- Collaborate with the Fraud Analytics team to develop data-driven rules and reporting
- Partner with Fraud Operations to ensure effective management of fraud alerts
- Triage fraud events, assess root causes, and implement mitigation actions in real-time
- Provide clear and concise fraud trend briefings to leadership
- Mentor and manage offshore team members, providing guidance on rule logic, procedures, and fraud trends
- Maintain documentation of rule changes, performance tracking, and system configurations
#LI-VW1, #LI-Remote
Required Experience/Skills:
- Bachelor’s degree or equivalent work experience
- 6+ years of experience in fraud prevention, with direct responsibility for rule logic and alert systems
- Hands-on experience with fraud rules engines and platforms such as DefenseEdge, Advance Defense, Fraud Detection Workspace, 2-Way Connect, and Feedzai
- In-depth knowledge of 2Way alerting systems and how to tune contact strategies effectively
- Strong understanding of real-time fraud detection, escalation processes, and prevention techniques
- Experience responding to fraud events in real-time and building playbooks for detection scenarios
- Proven ability to translate fraud trends into system-level rule and alerting logic
- Excellent communication skills with experience briefing senior leadership on fraud trends and risk response
- Experience leading or mentoring team members
- Strong analytical skills and comfort working with large datasets
Preferred Experience/Skills:
- Prior experience managing fraud rules for multiple credit card portfolios
- Extensive experience managing card fraud types (fraud application, counterfeit, CNP, synthetic ID, ATO, BIN attacks, mule/scam)
- Familiarity with SQL or data visualization tools (e.g., Power BI, Tableau)
- Knowledge of regulatory fraud frameworks (Reg E, Reg Z, UDAAP, etc.)
- Background in fintech or digital fraud prevention environments
Additional Vervent Details:
- Founded in 1986, purchased by current CEO, David Johnson, in 2008
- Privately owned by Stone Point Capital, Vervent Management and other passive investors
- 1,500 Employees
- Lines of Business: Primary Servicing – Loan, Credit Card, and Lease Servicing
- Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
- Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
- Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks
To learn more, please visit Vervent.com.
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary:
$81,750.00 - $109,000.00 per year