Position Title: Homeless Outreach Worker Case Manager
Program: Adult Alcohol and Drug Services Program
Classification: Non-exempt, Full Time
Salary: $16.50-$18.00 per hour; Commensurate with Experience
Summary and Range of Authority: Under the supervision of the Homeless Outreach Worker Coordinator and Adult Program Manager, the Homeless Outreach Worker functions as a member of the interdisciplinary treatment team at the adult alcohol and drug treatment program; providing case management and community outreach within Central San Diego communities.
Essential Duties and Responsibilities:
- Provide short-term case management services to homeless individuals and families in field-based settings.
- Provide comprehensive assessment and periodic reassessment of individual needs to determine the need for continuation of case management services.
- Assist clients in accessing needed services to address safety, health, social and material, such as food, clothing, shelter/housing, financial assessments, legal aid, medical and mental healthcare, job training and employment services
- Engage and outreach with community partners for purpose of accepting referrals and providing support and linkage to services for needs of clients.
- Provide case management consistent with confidentiality rules and regulations, including 42 CFR Part 2 and California law.
- Provide translation and cultural mediation between clients/families, and referring personnel as needed.
- Meet contracted units of service and number of clients served within the fiscal year.
- Attend staff meetings and other meetings as assigned, complete special projects in a timely manner, and able to maintain strict confidentiality, with regard to, sensitive or proprietary information or materials.
- Provide all documentation compliant to agency, state and county requirements.
- Work as a member of multidisciplinary team.
- Other duties as assigned
- Case management services may be provided face to face, by telephone, or by telehealth, and may be provided anywhere in the community.
- All the duties and responsibilities shall be delivered in compliance with County of San Diego BHS SUDPOH, DHCS State Certification Standards and other relevant regulations.
Required Education, Certifications/Licenses and Language/Cultural Skills:
- High school diploma, GED or equivalency
Minimum Experience and Qualifications Required:
- Must have successful completion and maintenance of the San Diego County credentialing,
- If recovering, must be clean and sober and stable in the recovery process for at least 1 year.
- Must be free of probation or parole supervision for a minimum of one year.
- Knowledge and experience working with substance abusing individuals, homeless population, and mental health diagnoses.
- Ability to establish and maintain supportive relationship with clients from diverse cultural backgrounds.
- Ability to work effectively with various referral sources and community partners.
- Ability to provide crisis intervention, outreach, education, advocacy, community organization and follow-up services.
- Excellent organizational and time management skills as well as attention to detail; ability to manage multiple tasks, prioritize, and successfully bring them to fruition.
- Ability to function well and collaborative as a member of an interdisciplinary team through effective communication skills and interpersonal skills.
- Abide by UPAC Code of Conduct and professional code of conduct.
- Ability to maintain strict confidentiality regarding sensitive or proprietary information or materials
- Proficiency in Microsoft Word, Excel, Power Point, Internet browsers, and Outlook.
- Ability to provide various services via Telehealth.
- Ability to work well under pressure.
- Excellent written and verbal communication skills.
- Must have flexibility to work some evening and weekend hours during scheduled client activities.
- Must be drug tested prior to hire and drug test results shall be negative for illegal drug use, including marijuana.
- Must have TB clearance.
- Must have certified First Aid and CPR training (including infant CPR).
- Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General
- Must pass background check (Live Scan Fingerprint).
- Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law.
Additional Preferred Education or Qualifications:
- Bilingual, bicultural in an Asian and/or Pacific Islander language.
- If recovering, recovering for 2 years preferred.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 70% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 30% of work time standing or walking within the work area or outside the office at meetings and events, also bends, twists, stoops and reaches. Ability to communicate in writing and verbally. Regularly required to sit and talk or hear. Frequently is required to use hands to touch, handle or feel and reach with hands and arms. Occasionally lifts and/or moves up to 25 pounds. Working conditions are normal for an office environment and event venues. The noise level is usually moderate.