The AR Collections Specialist will play an important role in our department by collecting and processing receivables, performing reconciliations, and ensuring accuracy of related financial records in collaboration with the accounting team.

Primary Duties:

•  Perform accounts receivable reconciliation and ensure accuracy of financial records.
•  Generate and send out monthly statements to customers.
•  Process and post customer payments to appropriate accounts.
•  Investigate and resolve discrepancies or issues with customer accounts.
•  Provide excellent customer service by responding to inquiries and resolving billing disputes in a concise and timely manner.
•  Excellent customer service, written and verbal communication skills.
•  Monitor balances due from customers and follow up on late payments / escalate to management and sales for assistance.
•  Communicate with customers using email, phone, and customer portals.
•  Use and maintain communication templates for standard correspondence and issues.
•  Maintain an up-to-date accounts receivable aging process on a daily basis
•  Ability to communicate and collaborate with Operations and Sales team to effectively resolve customer questions, concerns and inquiries.

• Preferred 3 years of experience in billing and receivables.
•  Intermediate or higher Excel, and MS Office Suite and general computer skills.
•  Experience using QuickBooks and other accounting software.
•  Demonstrate the ability to work across multiple web portals and ERP system.
•  Strong organizational skills to manage a growing volume of invoices and remittances.
•  Ability to effectively collaborate with other accounting team members.
•  Previous experience in accounts receivable or related field preferred

Physical Requirements:

•  Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC
•  Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse)
•  Focusing/looking at a computer monitor for extended periods
•  Reading documents in print and electronically
•  Bending, twisting and stooping required on a regular basis
•  Use of a telephone to make and receive calls