POSITION SUMMARY: 

Under the direction and supervision of Operations Supervisor, the Lead Residential Aide will respond as the point person for day-to-day evening program operations.  He / She will be responsible for providing guidance and oversite to the Residential Aides and to ensure the effective operation of evening functions and activities.

POSITION DESCRIPTION:

• Train Residential Aides on specific tasks and duties in accordance with VIP guidelines for Operation Staff. 

• Facilitate open communication with the team and act as the contact point for information between team and management team.

• Monitor evening activities to ensure safety rules and requirements are followed according to policy and procedure.

• Conduct & create an inspiring and positive team environment, motivate team members, and encourage creativity workload. 

• Mediate disputes, address concerns and resolve conflicts quickly under the supervision of the management team. Document incidents in AWARDS. 

• Delegate tasks and ensure adequate follow up.

• Identify operation related issues and implement effective solutions.

• Manage toxicology systems in accordance with policy and procedure.

• Ensure adherence to the client screening policy & procedure. 

• Maintain the daily log, recording all events as indicated, complete electronic shift reports at the end of each shift covered, and complete the Bed Pop Sheet for all overnight shifts.

• Guide / conduct facility checks (rooms, bathrooms, staff and clients, kitchen-stove, pilot lights, back and front stairways), every hour (or as indicated) and log the rounds according to procedure.

• Initiate Calls to outside emergency personnel (911/paramedics) in an emergency according to protocol.

• Oversee and assign Residential Aides to cover meals and ensure the cleanliness of the kitchen.

• Complete inventory and maintain the supplies to meet the needs of the facility.

• Participate in monthly mandatory staff meetings and all other mandatory meetings.

• Maintain appropriate email etiquette and communication with supervisors, managers, and co-workers

•  Complete all Incident Reports in Compliance Manager/HealthEquity for all incidents.

· Maintain good working relationships with all agency staff, clients, and visitors.

· Assume any other responsibilities delegated by the Operations Supervisor

· Attend Meetings as assigned.

JOB QUALIFICATIONS:

· High School Diploma / GED. CASAC-T preferred.

· Minimum of two (2) years working with a residential social service program (i.e., OASAS or OMH facility, supportive housing, shelter, etc.)

· Fire Safety Coordinator Certificate (F-80) or can be hired with the condition of obtaining within 90 days

· Food Handler's Certificate or can be hired with the condition of obtaining within 30 days.

· Ability to speak/write the English language

· Bilingual Spanish Preferred

· Must be able to work a flexible schedule including evenings and weekends  

JOB SETTING:

· Office/Mobile setting

· Must possess sight, hearing and digital senses or prosthetics that will ensure the completion of the essential functions of the Clinical Coordinator, Mobile Medication Unit.

· Occasionally you must lift a maximum of 10 lbs.