Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills: 

1. Client Relationship Management Experience - Experience managing to and meeting performance requirements of a servicing agreement.
2. Building positive relationships with both internal stakeholders and external clients or partners. 
3. Track record of operational excellence with ability to demonstrating resourcefulness in resolving issues, ability to prioritize, and focus on critical details.

Overview:

The Senior Manager of Client Success will be responsible for the success of a Vervent serviced client credit card program. With the mindset that client success will equate to Vervent success, this role’s primary focus is delivering the most profitable mix of Vervent’s servicing capabilities to assist the client in achieving a successful credit card portfolio thereby driving client satisfaction. Through the proactive management of the client relationship, the Sr. Manager, Client Success is responsible for designing a strategy that collaborates with the client to meet card program goals through the execution of effective tactics and the smart allocation of scarce internal and outsourced partner resources. 

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Cultivate the Client Relationship by meeting client expectations and through collaboration on effective strategies to achieve program goals
• Drive revenue and maximize margin for the client relationship – partner with internal support services to discover paths to greater profitability
• Effectively administer the program:
• Serve as central point of contact for client interactions, including new initiative design, issue escalation, customer complaints, and client reporting
• Serve as central point of contact for Vervent support services (GSO, IT, Finance, PMO, Card Risk/Underwriting, and Card Marketing) to effectively administer the program
• Deliver Invoicing and SLA reporting
• Create and maintain comprehensive client documentation
• Plan and facilitate client planning sessions and quarterly business reviews to ensure all contractual obligations are met and performance of client’s portfolio is on par with expectations
• Develop appropriate action plans as result of planning session review
• Facilitate client review of services such as call center listening sessions
• Assist with client audits and bank requests
• Execute client initiatives and partner with PMO to manage project launches and define project timeframes

 #LI-VW1, #LI-Remote 

• 5+ years of practical client relationship management experience 
• 3+ years of practical payments experience in one or a combination of the following functions: Product/Marketing, Operations, IT/System of Record, or Risk
• Preferred: 2+ years of credit card product launch experience
• Experience managing to and meeting performance requirements of a servicing agreement
• Track record of operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and focus on critical details
• Ability to develop strong working relationships with clients and stakeholders
• Strong communication skills - both written and verbal
• Must be a self-starter who takes ownership of opportunities, sets clear direction with teams, and deals well with ambiguity and last-minute changes 
• Strong analytical and problem-solving skills and the ability to work around restrictions and obstacles.
• Superior skills and experience in motivating and managing project teams without direct authority
• Ability to work autonomously and as part of a team 
• Bachelor’s degree preferred
• Occasional travel (10%) to clients/other Vervent offices as needed 

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive      investors
• 1,500 Employees
• Lines of Business: Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$101,250.00 - $135,000.00 per year