At Waste Not, one of two brands of the United Food Bank, we cultivate sustainable food systems that help people and the planet flourish. We do this by rescuing prepared and nutritious food, delivering that food to agencies that feed our neighbors and redirect food waste to environmentally friendly destinations like farms and composting operations. During these processes WN builds innovative community partnerships with those who deliver food assistance and those who assure food waste is responsibly utilized. By reimagining what’s possible for food rescue and food waste, WN assists in making our communities and our planet healthier. 

Our Mission and Values:

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are motivated by the following values:

• We are Uniters – working together as one united team.
• We are Builders – with a growth mindset and willing to try new things.
• We are Optimists – finding solutions that accomplish our mission.

Position Summary:

The Development Manager is a key role at Waste Not and will be our donor relationship expert. The Development Manager is responsible for building, managing, and growing a portfolio of individual donors through relationship-based fundraising, including personalized cultivation, solicitation, and stewardship.

The Development Manager will work primarily with individual household donors, corporate donors, and occasionally assist our grants contractor in securing grant funding. This role will focus on the full donor lifecycle, including acquisition, retention, upgrade, and reactivation, ensuring donors feel meaningfully connected to Waste Not’s mission and impact.

The successful candidate will also analyze past donor data to find opportunities to increase retention and grow Waste Not’s donor base. 

Responsibilities include, but are not limited to, the following:

• Ensure that those who contribute to Waste Not feel appreciated and aware of the impact of their gifts through timely, personalized, and donor-centered communication.
• Coordinate team stewardship efforts to thank donors, including assignment of phone calls, videos, handwritten notes, and special touchpoints, includes coordination of monthly board member stewardship, activities tracking, and completion and effectiveness of stewardship activities.
• Create relationships with and secure sponsorships from corporations, as needed. Coordinate annual giving campaigns. Engage a portfolio of individual donors and prospects, including developing individualized cultivation and stewardship plans based on donor interests, giving history, and donation level.
• Provide exceptional customer service to donors who contact Waste Not with questions regarding their giving, fielding donor inquiries via telephone, correspondence, and email. Resolve donation issues, such as returned checks, invalid credit cards, incomplete gift information.
• Research and implement strategies for lapsed donor engagement and new donor recruitment. This may include targeted appeals, reactivation outreach, and donor upgrade strategies.
• Design and execute Salesforce queries, pull data, and create reports to aid in stewardship activities and analysis of donor activity, retention, appeal response analysis, progress to annual goals, and extractions of data from the database for analytical purposes.
• Prepare donor briefings, talking points, and follow-up materials for the Executive Director and Board members to support donor cultivation and solicitation.

Qualifications:

• Passion for alleviating hunger and aligning with our United Food Bank mission and values as well as the mission of Waste Not
• Associate’s degree or equivalent combination of education and experience. A bachelor’s degree is desired but not required.
• A minimum of three years of non-profit fundraising, development, community relations, customer service, or relevant experience preferred with demonstrated experience working directly with individual donors.
• Ability to segment and organize data to create a cohesive narrative that drives strategy.
• Excellent verbal communication skills and the ability to communicate effectively with people of diverse backgrounds and socio-economic levels.
• Intermediate computer skills and comfort level with Microsoft Office (Word, Excel, PowerPoint, and Outlook), Canva, Google Suite, and Salesforce or other CRM database. 
• Ability to be professionally autonomous and also work within a team.

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Ability to sit at a computer for 8 hours a day, doing repetitive motions on a keyboard
• Ability to travel (locally) up to 50% a year to meet with donors, partners, and board members

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all UFB employees may be called on to perform regular or emergency duties.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.