Description
- Manage daily operations of the food and beverage department, including restaurants, bars, room service, and catering (if applicable).
- Hire, train, and supervise front-of-house staff, including servers, bartenders, and hosts.
- Collaborate with chefs and kitchen leadership to maintain menu quality and consistency.
- Ensure exceptional guest service standards are met or exceeded.
- Monitor inventory levels and place orders for food, beverages, and supplies as needed.
- Create and manage budgets, control costs, and analyze financial reports to maximize profitability.
- Enforce health, safety, and sanitation regulations.
- Develop promotional strategies and events to increase sales and customer engagement.
- Handle guest concerns or complaints with professionalism and care.
- Maintain a clean, organized, and welcoming dining environment.
- Increase the level of guest satisfaction by delivering an exceptional product through employee development.
- Ability to accurately use various office and accounting software.
Requirements
- 3+ years of experience in food and beverage management or hospitality leadership.
- Strong knowledge of restaurant operations, bar service, and customer service best practices.
- Leadership skills with the ability to motivate and manage a team.
- Must be available for weekends, holidays, and varying shifts.
- Excellent communication and problem-solving abilities.
- Budgeting and financial management experience.
- Familiarity with point-of-sale systems, scheduling software, and inventory tools.
- Certifications in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various accounting department tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.