Employment Type: Full-Time, Hybrid #LI-HYBRID

Entry Salary Range: $25.30-$30.36 per hour with an annual award opportunity based on individual and credit union performance.

Comprehensive Benefits Package
We're committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave.

Professional Growth

• Learning and development programs, plus tuition reimbursement to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service.  

What you should know about the role

This position involves handling incoming requests efficiently while also contributing to the creation of reports for various departmental units within the credit union. This position aids in efforts to meet the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

• Monitors the Analytics team helpdesk and responds promptly to incoming issues and requests. Works to troubleshoot and resolve issues efficiently, ensuring minimal disruption to operations, escalating complex issues to senior team members as needed.
• Collaborates with departmental units to understand data analysis needs. Develops and maintains reports and dashboards using Reporting Services and PowerBI. Works with data from multiple sources to generate actionable insights while ensuring the accuracy, reliability, and consistency of reports.
• Identifies opportunities to streamline data collection, analysis, and reporting processes. Recommends and implements improvements to enhance the efficiency and effectiveness of data and Analytics operations.
• Documents processes, procedures, and best practices related to data and BI. Provides training and support to end-users on Analytics tools and techniques. Serves as a steward for data quality and best practices.
• Communicates findings, insights, and recommendations to stakeholders in a clear and concise manner. Participates in team meetings, workshops, and knowledge-sharing sessions.
• Participates in organizational projects with moderate oversight, typically partnering with an Analyst or other senior member of the team, to support the strategic goals of the credit union.
• Troubleshoots and resolves issues with employee incentives as well as member promotions and incentives, ensuring accuracy and timely resolution to issues.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Experience

A minimum of one year up to three years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

•  Excellent problem-solving abilities and attention to detail.
•  Effective communication and interpersonal skills.
•  Ability to work both independently and collaboratively in a fast-paced environment.
•  Prior experience in a helpdesk or customer support role is a plus.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work for long periods of time with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely sustain repetitive motion while using computer keyboard for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.