The Freight Brokerage Manager is responsible for leading and developing a high-performing team driving operational excellence, growth, and cultivating strategic carrier and customer relationships. This role will act as a trusted advisor and subject matter expert, executing the strategic direction and performance of the freight brokerage product, ensuring carrier compliance, network optimization, carrier capacity, profit growth, and market competitiveness.

This is a fully remote position; however, preference will be given to candidates who reside in the Chicago, Milwaukee and San Francisco metro areas.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The annual salary for this position is expected to be $87,000 - $107,000. Exact compensation is based on location, skills, experience, and education.

Job Duties

• Execute the Company’s Freight Brokerage strategy to drive profit growth, expand market share, and create innovative solutions in order to meet organizational goals
• Oversee all aspects of team management including hiring, training, performance evaluations, and development. Foster a positive and productive work environment
• Expand and maintain a robust dedicated carrier network to ensure network capacity
• Manage carrier compliance, performance, routings, and carrier selection fostering carrier partnerships while identifying cost-saving and growth opportunities
• Ensure the consistent and reliable delivery of high-quality transportation services that meet or exceed customer expectations
• Identify and implement process improvements to enhance service quality, efficiency, and cost-effectiveness. Stay up to date with industry best practices and emerging technologies
• Maintain a strong safety culture and ensure compliance with all relevant regulations, including DOT, FMCSA, State and other applicable laws
• Build and maintain strong relationships with internal and external stakeholders, addressing their transportation needs and concerns effectively
• Collaborate with branch network leaders to ensure collaboration, issue resolution, process improvements, and identify and close new business opportunities, 
• Provide market insights, competitive intelligence, and consultative guidance to sales teams
• Prepare and present regular reports on key performance indicators (KPIs), including service levels, carrier performance, margin analysis and team member productivity
• Analyze data to identify trends and opportunities for improvement

• Possesses advanced use of computer systems and applications (e.g.MS Office, TMS) as trained/required.
• Able to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.
• Experience in delivering world-class customer service skills through problem solving, rapport building, and effectively de-escalating high-pressure conversations with patience and decorum.
• Leads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.
• Communicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.
• Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.
• Manages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.
• Effectively manages team performance through training, coaching, and feedback.
• Strong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.
• Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.

Education and Experience

Bachelor’s degree plus a minimum of 2 years of management experience in Transportation or equivalent combination of education and experience.

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us:

At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. 

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com