Automotive Service Advisor / Service Writer

Northgate Tire – Cincinnati, OH

Pay: $19–$24.50/hr + Overtime + Monthly Incentives
Schedule: Mon–Fri 7AM–6PM, Sat 7AM–12PM
Location: 3712 Springdale Rd, Cincinnati, OH 45251

Northgate Tire, a full-service auto repair shop serving the Cincinnati community, is hiring an experienced Automotive Service Advisor / Service Writer. We’re looking for someone with a positive attitude who delivers excellent customer service and enjoys working with a motivated, supportive team.

What You’ll Do

• Greet customers and provide a great service experience
• Communicate repair recommendations clearly
• Support technicians and maintain shop workflow
• Build trust and long-term customer relationships

What We Offer

• Full Benefits Day 1: Medical, Dental, Vision, STD/LTD, $25K Life & AD&D
• 401(k) with Company Match at 90 Days
• 80 Hours Front-Loaded PTO + 6 Paid Holidays
• 1 Week Paid Paternal Leave
• Career Growth & Training (Onsite + Offsite)

What We’re Looking For

• Experience as an Automotive Service Advisor or Service Writer
• Strong communication and customer service skills
• Team-oriented, dependable, and professional

Ready to Join Us?

If you’re an experienced Service Advisor who values trust, teamwork, and growth, apply today.

• High school diploma or GED is required
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Willing to commit to building the customer experience and a shop reputation for honesty, transparency, and outstanding work.
• MUST HAVE at least 1 or more years’ Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities.
• Develops a great working relationship with the Technicians that is founded on respect.
• Strong customer service skills.
• MUST HAVE 1 or more years’ experience in a sales role or demonstrates an ability to sell and lead.