*Must be located in the Dallas-Fort Worth area. This position is on-site* 

 As a NOC Engineer I, you’ll be on the front line of ensuring network performance, stability, and reliability for our customers. You’ll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You’ll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed. 

What You’ll Do

• Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures. 
• Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications. 
• Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required. 
• Coordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes. 
• Communicate clearly and professionally with customers, providing updates, guidance, and escalation details. 
• Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design. 
• Maintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering. 
• Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations. 
• Support evolving needs as responsibilities may shift with business priorities.

Education & Experience

• High school diploma or equivalent required. 
• Minimum 1 year of NOC or transport network operations experience. 
• Education in Telecommunications or related fields preferred. 
• A combination of education and experience is acceptable. 
• Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP. 

Technical Skills

• Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10). 
• Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies. 
• Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF. 
• Ability to quickly isolate, diagnose, and escalate network issues. 

Professional & Interpersonal Skills

• Strong verbal and written communication. 
• Solid troubleshooting and analytical skills. 
• Ability to identify issues, assess risks, and recommend solutions. 
• Detail-oriented with strong organizational and time-management abilities. 
• Able to work independently and collaboratively. 
• Flexibility for shift work and on-call rotation. 

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel, and reach. 
• Must be able to speak, write, read, and understand English. 
• Must have visual acuity. 
• Must be able to lift 0-25 pounds.