We are seeking an exceptionally organized, proactive, and dynamic Client Service Chief of Staff to partner directly with the Chief Commercial Officer (CCO). This critical, high-visibility role acts as an extension of the CCO, ensuring strategic priorities are executed, communication flows seamlessly, and Client Service Leadership has the information they need to operate efficiently and effectively. The ideal candidate possesses a background in financial services, operational excellence, and executive-level support, with a deep understanding of client service dynamics in the fund administration space.

Why Aduro?

We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details. We pride ourselves on providing our clients with thoughtful and adaptable service while leveraging best-in-class technology.  

We thrive in a people-first culture where each team member can impact the success of the business. We do this by investing heavily in training and development programs, providing ample opportunities for growth, and focusing on fostering a culture of collaboration and community. 

Here is the type of work you will do:

Strategic Communication & Internal Alignment

• Internal Communications Strategy: Design, draft, and manage all high-impact internal communications for our client service team. This includes major announcements regarding organizational changes, technology implementations, process updates, and direct-to-client communications.
• Key Project Updates: Own the communication cadence for critical projects and initiatives affecting the service delivery team, translating executive strategy into actionable team-level information.
• Executive Briefing & Reporting: Prepare the CCO for key internal and external meetings by drafting agendas, consolidating materials, analyzing data, and synthesizing complex information into clear, actionable executive summaries.
• Information Flow and Feedback Loop: Serve as the primary “hub” for critical information, ensuring leaders are promptly and accurately informed, while also collecting and synthesizing feedback from the Client Service teams back up to the CCO.

Project & Initiative Execution Tracking 

• Project Portfolio Management: Establish, maintain, and manage the Client Service department's portfolio of key projects and strategic initiatives on behalf of the CCO.
• Cross-Functional Project Execution Support & Rollout: Act as the primary execution partner for leaders rolling out new initiatives (e.g., system upgrades, new product launches, policy changes). 
• While the project "owner" will be the subject matter expert, this role is responsible for structuring the execution plan, coordinating resources, managing communication plans, and driving follow-through across relevant teams to ensure successful adoption across the company.
• Execution & Tracking: Drive the execution of high-priority strategic projects and initiatives owned by the CCO. This includes defining deliverables, setting milestones, identifying responsible parties, and tracking progress across multiple teams to ensure adherence to timelines and scope.
• Risk and Issue Management: Proactively identify and escalate execution risks, resource conflicts, and roadblocks to the CCO. Develop and recommend corrective action plans to keep projects on track.
• Reporting on Execution: Develop and present standardized, high-quality status reports on all in-flight initiatives to the CCO and senior stakeholders, providing transparency on progress, health, and projected completion dates.

Operational Management & Process Excellence

• Client Complaint Management: Own the end-to-end process for managing and resolving high-priority client complaints. This includes logging, tracking progress, coordinating cross-functional resolution teams, and preparing post-mortem analysis.
• Internal Operations: Oversee critical internal operations initiatives, such as team transitions, system implementations, and documentation updates, ensuring minimal disruption to client service delivery.
• Performance Reporting: Develop, maintain, and distribute key operational and client service performance reports (e.g., complaint metrics, client satisfaction scores) to the CCO and senior leadership, highlighting trends and potential areas for intervention.

The salary range for the Chief of Staff, Client Service position is $140,000 - $160,000. Salary is determined based on current market data and candidate experience level. Employees in this role are eligible to participate in the Aduro Bonus Program.

Perks of Working at Aduro:

• Competitive salary 
• Health/Dental/Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off (PTO) & company holidays 
• 401k with Employer Match
• Company-wide social events and programs
• Dog-friendly office in downtown Denver

• A service mindset is a ‘must’; this role serves both Aduro clients and the Aduro team, driving alignment in pursuit of great outcomes 
• Experience: Minimum of 7 years of experience in financial services, fund administration, consulting, or a related field. 
• Previous experience in a Chief of Staff, Portfolio Manager, or Senior Program/Project Management role is highly desirable.
• Industry Knowledge: Solid understanding of the fund administration business, including core processes, client reporting, and regulatory environments.
• Proven expertise in project management methodologies and tools (e.g., Gantt charts, status tracking, risk logs).
• Exceptional written and verbal communication skills, with a proven track record of drafting high-quality, clear, and engaging internal organizational communications.
• Strong analytical skills, proficient in utilizing data for operational reporting and strategic decision-making.
• High degree of discretion and professionalism when handling confidential or sensitive client and internal information.