Schedule: 

Monday-Friday 8am-4:30pm

SUMMARY 

The Outreach/Vocational Case Manager focuses on identifying, engaging, and securing housing for eligible individuals, while also supporting participants in achieving self-determined vocational and employment goals. This role bridges outreach, housing placement, and employment support by engaging individuals where they are, facilitating access to housing, and coordinating community-based vocational and employment services that promote long-term stability and independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Identify and locate eligible individuals in need of housing by conducting outreach.
• Attend/conduct meetings providing information about homeless programs to other providers.
• Conduct surveys and complete homeless assessments for potential participants and enter this information into Homeless Management Information System (HMIS).
• Collaborate with the Coordinated Entry staff regarding the Coordinated Entry list.
• Participate in committees through the Points North Housing Coalition (PNHC) Continuum of Care (CoC).
• Assess clients for vocational and employment needs.
• Develop vocational and employment goals and objectives with each client.
• Coordinate services necessary for attainment of goals.
• Provide care coordination services and complete referrals to additional services to meet client needs.
• Monitor and document clients’ progress toward employment goal attainment and post-employment maintenance.
• Collaborate with the Assistant Director of Housing, Sr Case Manager and other case managers to ensure continuity of services.
• Report all pertinent information concerning illnesses, accidents, incidents, etc. to supervisor.
• Maintain required documentation according to agency guidelines.
• Develop and maintain professional community relationships to promote services.
• Perform problem-solving functions to assist individuals in overcoming obstacles preventing obtainment of housing.
• Monitor and maintain high standards of service delivery.
• Maintain client confidentiality at all times, including 42 CFR/HIPAA.
• Follow agency policies and procedures.
• Attend and participate in relevant trainings.
• Attend staff meetings, supervisions and conferences as assigned.
• Performs other duties as assigned or that may develop.

Management has the right to add or change the duties of this position at any time.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Required: Associate’s Degree in the Human Services field and two years of experience in the Human Services field, preferably with individuals with mental health diagnoses and/or substance use disorders. 

Preferred: Bachelor’s Degree in Human Services and 1 year of Human Services experience, preferably with individuals with mental health diagnoses, substance use or co-occurring disorders.

CERTIFICATES, LICENSES, REGISTRATIONS

Required: Must maintain valid driver’s license and acceptable driving record.