Job Summary 

The Bilingual Healthcare Administrative Intern will execute functions in the patient experience area while collaborating with clinical team members. This role will collaborate across the organization to support continuous improvement efforts in transformation and growth initiatives.  

Duties and Responsibilities 

• Assist with scheduling, patient intake, and related functions in alignment with defined best practices 
• Perform insurance verification and support revenue cycle functions 
• Review established reports, portals, and other data sources for relevant insights to execute functions 
• Leverage available resources to provide excellent patient experience and access to care 
• Identify and highlight opportunities for improvements in processes and systems 
• Conduct root-cause analysis and derive corrective action plans as needed 
• Ensure confidentiality and compliance with HIPAA regulations 
• Uphold Frontera Healthcare’s mission, vision, and values in all professional activities. 
• Perform other duties as assigned. 

Skills, Knowledge, Credentials, and Experience 

• Bilingual (English/Spanish) 
• Currently enrolled in or recent graduate of a university degree program 
• Interest in healthcare operations and patient services 
• Strong analytical skills and ability to derive and translate insights from data into actionable items.  
• Passion for continuous improvement 
• Strong organizational and multitasking abilities 
• Excellent verbal and written communication skills 

Special Requirements 

Work Hours: 

40-hour workweek, with flexibility to work evenings and weekends as needed. This position requires prolonged sitting, some bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. It also requires a normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. This position may require travel between sites and the ability to interact with others in both small and large group settings. At times, this position may include periods of extended physical activity, such as walking/standing at community events and/or moving and distributing educational materials. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made. 

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business needs arise. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.