Arthur State Bank is seeking a friendly, detail-oriented Teller–Customer Service Representative to support our customers and communities through exceptional service and accurate transaction processing. This role combines teller and customer service responsibilities and is ideal for someone who enjoys helping customers, building relationships, and working in a community banking environment.

Key Responsibilities

• Provide prompt, professional, and welcoming service to customers in person and through branch channels
• Process teller transactions accurately, including deposits, withdrawals, check cashing, and loan payments
• Balance teller drawer daily using the Silverlake Teller system
• Open and service deposit accounts, prepare documentation, and assist with account maintenance
• Educate customers on Bank products and services and make appropriate referrals based on customer needs
• Support electronic banking services, debit cards, and safe deposit box activities
• Assist with branch balancing and end-of-day activities as needed
• Comply with all bank policies and regulatory requirements, including BSA/AML, OFAC, and Regulation CC

Qualifications

• High school diploma or equivalent
• Two (2) years of teller or related financial services experience preferred; must have cash-handling and customer service experience
• Strong customer service, communication, and problem-solving skills
• Attention to detail and commitment to accuracy
• Ability to learn banking systems and technology; Silverlake experience a plus
• Completion of required training, including BAI/KnowBe4 and regulatory training

Work Environment

• Work performed in a branch setting at teller windows, drive-through, or office areas
• Requires standing for extended periods and flexibility in scheduling based on branch needs