Position Overview

We are seeking a Field Specialist to support our home care operations serving individuals with intellectual and developmental disabilities (IDD). This role is primarily office-based, but requires flexibility to cover caregiver call-outs, conduct field support, and assist with urgent staffing or client needs.

The Field Specialist plays a critical role in ensuring continuity of care, staff support, and compliance with company policies and care standards.

Key Responsibilities

Office & Administrative Support

• Support daily home care operations from the office
   
• Assist with caregiver coordination and schedule adjustments
   
• Communicate with caregivers, case coordinators, and management
   
• Document all field activity, staff interactions, and client updates accurately
   
• Support compliance with agency policies and HCBS guidelines
   

Field & Coverage Support

• Cover caregiver call-outs when staffing shortages occur
   
• Provide direct care support when needed to ensure uninterrupted services
   
• Assist with urgent client needs or unexpected service gaps
   
• Conduct wellness checks, staff support visits, and on-site assistance
   
• Step in during emergencies or last-minute coverage situations
   

Staff Support & Oversight

• Serve as a point of contact for caregivers during assigned shifts
   
• Provide guidance and direction while in the field
   
• Reinforce care plans, safety expectations, and documentation standards
   
• Report concerns, incidents, or performance issues to management
   

ualifications

• Experience working with individuals with disabilities
   
• Previous home care, caregiving, or field support experience preferred
   
• Ability to work both in-office and in the field as needed
   
• Reliable transportation and willingness to travel for coverage
   
• Strong communication and problem-solving skills
   
• Comfortable responding to urgent situations and call-outs
   
• Ability to maintain professionalism in high-pressure situations

Requirements

• Valid driver’s license and reliable vehicle
   
• Ability to pass background clearance
   
• CPR/First Aid certification (or willingness to obtain)
   
• Flexibility to work occasional evenings, weekends, or on-call shifts

Why Join Us

• Meaningful work supporting individuals with disabilities
   
• Supportive leadership and team environment
   
• Opportunity to grow within the organization
   
• Make a direct impact on care quality and staff support