General Summary: Designs, plans, upgrades and implements networking systems and troubleshoots operating system problems.

Positions reporting to this position: None

Duties and Responsibilities (functions considered essential are marked by an *):

• *Analyzes the network infrastructure to implement productivity improvements and minimize overall network costs, and provides comparative data of performance characteristics and suitability with the existing system environment
• *Utilizes a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system’s network servers
• *Assesses and optimizes network design to meet user requirements by conducting periodic feasibility studies and evaluating and recommending vendor network hardware/software products
• *Directs the enhancement of the system to meet organizational needs
• *Develops and tests network communication interface products and provides technical guidance pertaining to front-end platforms, network simulations and traffic queuing
• *Troubleshoots network usage, workstations and computer peripherals
• *Provides network design, support, and disaster recovery services 
• *Produces quality, accurate network and systems documentation and diagrams
• Performs other incidental and related duties as required

Educational Requirements: 

Bachelor’s Degree or equivalent technical experience

Required Certification/Licensure:

Valid state driver’s license

Experience Requirements:

5 years related network experience  

Knowledge/ Skills: 

Broad range of network and desktop knowledge and skills; working knowledge of router configuration, network provider services, routing protocol options and network principles; familiarity with operating systems with experience in installation and administration of one or more operating systems; strong interpersonal, analytical, problem-solving and conceptual skills; good verbal and written communication skills; ability to effectively adapt to rapidly changing technology and apply it to business needs. Includes the following:

Service Delivery Objectives:

• Network:
• Firewalls
• Layer 2-3 Switching
• Routers
• Wireless Access Points
• IP Cameras
• Network Printers
• Content Filtering
• Intrusion Detection
• Cisco
• Dlink
• Documentation:
• Active Directory
• Basic Network Diagram
• Detailed Network Diagram
• Camera Coverage
• Wireless Coverage
• Rack Layout
• Policy
• Security
• Acceptable Use Policy
• Employee Termination Procedure
• Systems Administration
• Microsoft Windows Server 2003, 2008 and 2008 R2
• Microsoft SQL Server installation and fundamentals
• Microsoft SharePoint Server 2010 intermediate working knowledge
• Microsoft Exchange Server 2010 intermediate knowledge/experience
• Microsoft Active Directory intermediate knowledge
• Security implementation including Microsoft Certificate Services as well as 3rd part certificate services

Physical Demands:

Must be able to lift/carry materials up to 25lbs, move about the office, turn on and operate a computer in the applicable environment, communicate efficiently and effectively on the telephone or in person, and complete required paperwork. Subject to long, irregular hours and 24-hour on-call availability. Required to crawl under desks and other tight places to connect network cable and power connections.  

Working Conditions: 

Standard indoor office environment; Occasional travel to field locations.

Travel: Minimal (less than 25%) based on business needs

Position Interacts With (indicate internal and external contacts):

Company and subsidiary company staff and management; and outside hardware and software service personnel and vendors