Location: Potomac, MD (In-Person)

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as a premier boutique studio brand across Maryland and Virginia. Rooted in the belief that positivity thrives through meaningful connection, we create spaces where wellness meets community. Our team is passionate, growth-oriented, and deeply committed to delivering a high-touch client experience.

The Business Operations Coordinator plays a vital role in supporting RTR Pilates’ headquarters operations and overall brand experience. This position sits at the intersection of client relations, office administration, sales support, and marketing operations, ensuring smooth day-to-day execution while supporting growth initiatives across the organization.

This is an ideal opportunity for an organized, polished, people-forward professional who thrives in a fast-paced, in-person environment and wants to grow alongside a dynamic, brand-driven company.

Client Relations & Brand Experience 

• Serve as a first point of contact for RTR Pilates headquarters, managing and monitoring the inbox with prompt, thoughtful, and brand-aligned responses
• Support client inquiries, referrals, and general questions with a high level of professionalism and care
• Help ensure a consistent, elevated client experience across headquarters operations
• Act as a liaison between clients and internal teams when needed to ensure timely resolution and follow-through

Office Administration & Headquarters Operations

• Oversee daily administrative operations at the Potomac headquarters
• Manage printing, copying, document preparation, filing, and organization of shared office spaces
• Coordinate office supplies, procurement, vendor relationships, and general office needs
• Support lab scheduling, organization, and supply management
• Provide general administrative support to leadership as needed

Marketing & Operations Support

• Support marketing campaigns and brand initiatives including promotions, studio communications, grassroots efforts, events, and mailings
• Assist with maintaining and updating third-party booking systems
• Provide lead and message support through social media channels as directed
• Support operational coordination tied to marketing initiatives and studio events

Sales Support

• Help maintain accurate and organized client and partner records
• Support lead management and basic conversion efforts within the AXLE CRM platform
• Assist with outreach and follow-up to prospective clients who have not yet enrolled, using predefined processes and brand-approved messaging
• Track basic lead activity and share insights or trends with leadership to support conversion opportunities

Experience & Skills

• 1–3 years of experience in an administrative, operations, client service, or office support role
  (Experience in boutique fitness, wellness, hospitality, or service-based environments is a plus)
• Comfortable supporting client follow-up and sales processes using established workflows
• Experience working with CRMs, booking software, or customer databases 
• Strong written and verbal communication skills with a professional, warm, and welcoming tone
• Proficient with basic office tools (email, calendars, documents, spreadsheet

Availability & Work Style

• Available to work 30–40 hours per week, fully in-person at the Potomac headquarters
• Flexible to support occasional evenings or weekends for events or special initiatives in the DMV area
• Reliable, punctual, and consistent with follow-through

Traits & Characteristics

• Highly Organized: Thrives on structure, organization, and keeping operations running smoothly
• Strong Communicator: Clear, polished, and thoughtful in both written and verbal communication
• People-Oriented: Enjoys building relationships and supporting a positive, collaborative environment
• Adaptable: Comfortable shifting priorities and supporting multiple functions as needed
• Process-Driven: Appreciates working within systems and understands the importance of consistency and follow-through

Compensation & Benefits

• $20–$25/hour, based on experience and qualifications
• Health Insurance (medical, dental, vision)
• 401(k)

Paid Time Off: 11 days/year plus 3 holidays and 5 floating holidays.