LOCATION: This position is for candidates living in the Metro Detroit Area.

POSITION SUMMARY 

The VP, Website Hosting and Website Management (WHWM) is responsible for successfully meeting all expectations of over 300 financial institutions that develop and host their websites through CUSG. Moreover, the position assists in management and future planning for several other hosting platforms that run enterprise SaaS solutions developed and operated by CUSG. For the systems outlined above, each has a unique/complex technology stack, utilizes numerous third-party plug-ins and tools, has a distinctive and sophisticated architecture, and has high expectations related to the successful execution of several in-house and third-party managed hosting services that are focused on security, uptime, speed, and disaster recovery (which are among many other services).  

This position is also responsible for all upgrades related to hardware, software, in-house tools/solutions, and third-party tools/solutions, as well as long term planning of hosting platforms, and will make recommendations to the CTO, COO, and CEO on a regular basis. The VP of WHWM is a collaborative leader that is passionate about the future of website development and hosting and is enthusiastic about being responsible for the development, delivery, and hosting of secure websites for large financial institutions that rely on CUSG to help them maintain the reputation of their brands. 

DUTIES & RESPONSIBILITIES 

Infrastructure Management: 

• Oversee the setup, configuration, and maintenance of web hosting servers, databases, and related technologies. 
• Ensure the availability and performance of web applications, websites, and services. 
• Strong understanding of public cloud services, including AWS and Azure.

Security Management: 

• Implement and maintain security protocols and measures to protect web hosting infrastructure against cyber threats and vulnerabilities. 
• Monitor and respond to security incidents and breaches. 

Team Leadership: 

• Work with the CTO and a team of web hosting technicians and application developers. 
• Assign tasks, set goals and timelines, and conduct regular reviews of hosting activities and objectives. 

Future Planning: 

• Work with the CTO and Technology Team Members to plan for hosting consolidation, including vendor due diligence, source planning, and transitional plans as needed to accommodate existing and future web hosting requirements. 

Capacity Planning: 

• Monitor server resources and plan for capacity upgrades as needed to accommodate growing web hosting requirements. 

Vendor Management: 

• Collaborate with third-party vendors and service providers to ensure effective hosting solutions. 
• Negotiate contracts and manage vendor relationships. 

Backup and Disaster Recovery: 

• Develop and maintain backup and disaster recovery plans to safeguard data and ensure business continuity. 

Performance Optimization: 

• Analyze and optimize server performance, including load balancing, caching, and content delivery networks (CDNs). 

Troubleshooting and Issue Resolution: 

• Diagnosing and resolving technical issues related to web hosting infrastructure. 
• Provide on-call support for critical incidents. 

Documentation: 

• Maintain accurate and up-to-date documentation of server configurations, processes, and procedures. 

Compliance and Regulation: 

• Ensure web hosting infrastructure complies with industry standards, regulations, and data protection laws. 

Budget Management: 

• Develop and manage the web hosting budget, controlling costs, and optimizing resource allocation. 

Training and Development: 

• Keep the team updated on emerging technologies and industry trends. 
• Provide training opportunities for team members to enhance their skills. 
• Other duties as assigned. 

SKILLS & ABILITIES 

• Strong knowledge of web hosting technologies, including web servers, databases, and cloud services. 
• Proficiency in server operating systems (e.g., Linux, Windows) and virtualization technologies. 
• Proficiency in IIS management, Apache management, Node.JS management, MSSQL management, MariaDB management, PostgreSQL management, and other Web site technologies. 
• Strong knowledge of security best practices and experience in implementing security measures. 
• Excellent problem-solving and troubleshooting skills. 
• Strong project management and leadership abilities. 
• Effective communication skills for collaborating with cross-functional teams. 
• Experience with: 
• TCP/IP Networking 
• LAMP WHM/cPanel Administration 
• Windows Server & IIS 
• DNS 
• Firewall management. 
• Hosting-related sales & support 

QUALIFICATIONS 

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). 
• Minimum five years of experience in web hosting administration or a related role. 

SUPERVISOR RESPONSIBILITIES  

Position has direct reports. 

•  Total Rewards: We offer a comprehensive and competitive benefits package designed to support your well-being and work-life balance:
• Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options. You don’t need health insurance? No problem! An opt-out credit will be provided to you for waiving coverage.
• Retirement Savings: 401(k) plan with 5% company contribution
• Paid Time Off: Vacation, volunteer time, parental leave, and holidays—including floating holidays for days that matter most to you
• Compensation Rewards: Discretionary year-end bonuses and annual merit increases based on performance. Actual annual pay will depend on experience, qualifications, and budget considerations.
• Work-Life Balance: Flexible remote and hybrid work options
• Professional Growth: Ongoing learning and development opportunities
• Wellness & Lifestyle: Wellness programs, pet insurance, and team member discounts
• Community & Connection: Opportunities to engage, connect, and make an impact
• The Company Itself: CUSG offers leading products and services in the areas of Martech, HR Performance and Financial Empowerment. Our company’s dedication to excellence is reflected through superior service to our longstanding clients and our trusted, renowned partners.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We welcome and encourage applications from all qualified individuals.