As the Information Technology Manager, you will lead and manage the IT systems of a fast growing, software driven manufacturing company. This role is hands-on and focused on building, maintaining, and evolving a reliable and high performing network and systems environment that can scale and adapt as the business continues to grow.

Why SendCutSend?

SendCutSend is an industry-leading on-demand manufacturing company specializing in CNC laser cutting, CNC waterjet cutting, CNC bending, and now, CNC machining! We have facilities in Nevada, Kentucky, and Texas, serving over 300,000 customers across the United States and Canada. Since our founding in 2018, our mission has been to make custom manufacturing accessible, affordable, and approachable for everyone from makers in their garage to Fortune 500 companies.

We have an amazing team dedicated to providing excellent service to our customers. We promote a people-first culture where teamwork, attention to detail, and a desire to constantly improve are valued and encouraged. Each employee has a personal, measurable impact on the success of the company, and ideas are welcomed from everyone. At SendCutSend, we're all about getting things done without the unnecessary fluff. If you're ready to roll up your sleeves and help us get sh*t done, we'd love to hear from you. 

What you’ll do

• Own the full IT environment including network infrastructure, system architecture, servers, and shop floor hardware to ensure reliability, security, and performance
• Manage Windows and MacOS based computer equipment and deployment 
• Coordinate onboarding and offboarding with Human Resources to ensure employees have the right equipment and access from Day One
• Manage deployment, access, licensing, and renewals for all software including manufacturing systems such as SigmaNest
• Act as the primary point of contact for our third party IT partner and ensure service quality and accountability
• Support regulatory and customer compliance requirements including DFARS and ITAR controls
• Work closely with all departments across the company and travel to our Texas and Kentucky sites and future company facilities as needed to support daily operations and long-term initiatives
• Build and maintain strong defenses against cyber threats in close collaboration with Engineering
• Partner with leadership on future technology initiatives and company wide projects

Minimum Qualifications

• Strong experience with Ubiquiti UniFi environments including VLANs, routing, firewalls, site to site connections, wireless design, and security rules
• Advanced knowledge of Google Workspace administration
• Strong understanding of networking fundamentals including TCP IP, switching, routing, VPNs, and segmentation
• Ability to communicate clearly and effectively with employees at all levels of the company
• Proven ability to build scalable IT processes and manage outside vendors
• Ability to think strategically while also executing day to day work
• Ability to adapt in a fast growing environment and lead change with team buy in
• Willingness to travel periodically to SendCutSend locations, including Texas and Kentucky and future locations 

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field or equivalent experience
• 5-7 years of experience in IT leadership, systems administration, network engineering, or similar roles
• Experience supporting highly automated and browser based manufacturing systems
• Background in manufacturing such as CNC, fabrication, or similar environments 

Physical Requirements

• Ability to lift and move IT equipment such as computers, monitors, and networking hardware
• Ability to stand, walk, or sit for extended periods while supporting office and Production floor systems

Work Environment

• This role works across office, engineering, and manufacturing environments
• May include exposure to production areas with machinery, noise, and temperature variation

Benefits

• Medical, Dental, & Vision coverage
• Paid holidays + PTO
• 401K with company match 
• Tuition reimbursement 
• Paid parental leave 
• Short-term disability 
• Lunch provided daily
• Flexible work/life balance
• Employee discount on parts 

Salary Description: 

$100,000 - $125,000, commensurate with background and experience