Join a venture backed growth stage start-up, in hyper growth mode, disrupting the massive 7.5T+ global shipping and cross border ecommerce space. Our mission is to make every brand a global brand, by making international shipping and returns easy, affordable and friction-free to 200+ countries. We power the world’s fastest growing, enterprise scale brands and 3PLs worldwide. Work with a stellar team that is leading the industry on supply chain innovation, is committed to our customers’ and partners’ success, fast-paced and collaborative team environment, with plenty of opportunity to learn and grow.

1. Day-to-Day Execution & Escalation Management

• Serve as the primary operational point of contact for carrier and network operational issues.
• Coordinate timely resolution of escalated issues by engaging relevant internal and external stakeholders.
• Identify structural root causes and propose long-term improvement initiatives.
• Act as the Product Owner for first-mile pickup processes, ensuring continuous optimization and alignment with customer requirements.

2. Network & Carrier Performance Management

• Own reporting and analysis of carrier and network partner performance, including identification of SLA deviations.
• Lead periodic carrier and partner business reviews, driving accountability and performance improvement.
• Support customer facing teams as needed with customer meetings and business reviews, owning customer-facing network reporting and insights.

3. Operational Launch Management

• Manage all network launch tasks for new merchants, partners, and carriers, coordinating across internal teams and external stakeholders.
• Collaborate with Sales, Customer Support, and Onboarding teams to ensure seamless network enablement for new customers.

4. Continuous Improvement, Quality & Compliance

• Ensure all compliance scenarios are effectively supported across operational workflows.
• Own initial escalation pathways for quality or compliance violations, engaging internal SMEs to resolve issues.
• Identify improvement opportunities based on deviations, identified customer pain points, or changes in rules, regulations, and industry requirements.
• Create relevant business requirements documents for new product launches

5. Project Leadership

• Act as project manager for key operational initiatives, including new carrier launches, transportation changes, process redesigns, and new operational feature rollouts.
• Develop project timelines, manage cross-functional dependencies, and ensure successful execution of strategic operational priorities.

Education & Certifications

• Bachelor’s degree in Business, Supply Chain, Industrial Engineering, Operations Management, or related field.
• Lean Six Sigma Green Belt or Black Belt certification strongly preferred.
• PMP or similar project management certification is a plus.

Experience Requirements

• 5–8+ years of experience in operations, cross-border, logistics, fulfillment, supply chain, or continuous improvement.
• Proven track record in process improvement, SOP creation, workflow optimization, and quality management.

This role is 100% remote, however we are only open to US or Canada candidates at this time.

This role is exempt. 

To perform in this position successfully, an individual must be able to perform each key responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

FlavorCloud does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law.