Little Creek Casino Resort Vision and Mission Expectations:

Little Creek Casino Resort team members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members. 

SUMMARY

Floor Technician is an important member of the housekeeping team responsible for maintaining the cleanliness and appearance of floors in various facilities. Success in this position involves ensuring all floor surfaces are sanitary and well-maintained to support a safe and welcoming environment for guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent and friendly service to all internal and external guests.
• Strip, wax, and buff floors to maintain appearance and safety.
• Ensure all hard floors are always maintained clean; sweep, dust mop, and mop hard surface floors
• Clean and sanitize floors and carpets using appropriate chemicals and techniques.
• Operate floor machines, including buffers, scrubbers, and carpet extractors, correctly and safely.
• Dust baseboards, vents, and other surfaces to ensure comprehensive cleanliness.
• Maintain supplies and inventory to ensure operational readiness.
• Always follow safety procedures while performing duties.
• Adhere to Safety Data Sheet (SDS) guidelines when handling all cleaning chemicals and Hazardous materials.
• Consistently maintains all equipment in clean, safe working order.

ADDITIONAL DUTIES

• Clean restrooms, lobbies, and other designated areas as required.
• Empty trash and recyclable bins regularly.
• Perform simple maintenance and repairs as needed.
• Assist with moving furniture and equipment to facilitate cleaning or room setups.
• Performs other duties as assigned

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Floor Technician to represent our enterprise in a courteous and professional manner with special attention to detail. 

• Technical Proficiency: Demonstrates knowledge of floor care cleaning techniques and the ability to use floor care equipment correctly and safely.
• Attention to Detail: Exhibits strong attention to detail and organization in all cleaning and maintenance tasks.
• Customer Service: Maintains a strong communication and customer service orientation when interacting with others.
• Teamwork & Independence: Possesses the ability to work independently as well as part of a team to achieve departmental goals

SUPERVISORY AND LEADERSHIP RESPONSIBILITIES

No direct reports – requires the ability to make independent decisions regarding floor care and safety.

QUALIFICATIONS

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. 

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of cleaning equipment and environmental services chemicals.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to communicate effectively in the English language both verbally and in writing.
• Ability to understand and follow oral and written instruction.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness, and the ability to work and finish multiple tasks.
• Ability to demonstrate excellence in everything and continually seek improvement in results.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent (GED) is required.
• Vocational certification in a related field is preferred
• 6 months’ related experience and /or training
• Experience with the casino industry a plus.

Certificates, Licenses, Registrations

• Ability to acquire Class II Gaming License issued from Squaxin Island Gaming Commission 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to stand, walk; and use hands to finger, handle, or feel.
• The employee frequently is required to reach with hands and arms and talk or hear.
• The employee must regularly lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.