America’s Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for (Business to Business) B2B customers, delivering a critical liquidity function to enable the used car sales ecosystem. The Company’s daily mission is to provide high quality service and operational execution for dealers and institutional customers.

The Lot Operations Staff position will perform work both inside and outside of the building. We are seeking an individual that has outstanding customer service skills and is hands-on. This position will catalog cars, assist customers and coordinate sale day drivers. Additionally, this role will be responsible for pick-up and delivery of vehicles.

What You Will Do:

• Provide efficient, courteous, and professional service to all customers
• Maintain a hands-on, customer-focused approach in all interactions
• Assist customers with questions, requests, and concerns in a timely manner. 
• Ensure vehicles are delivered to dealers according to specifications and expectations
• Work effectively both independently and as part of a team
• Communicate operational issues or concerns to management promptly, especially those impacting success
• Perform additional duties as assigned
• Adapt quickly and work effectively in a fast-paced, changing environment
• Demonstrate solid computer proficiency, including the Internet and Microsoft Office applications
• Exhibit strong customer service, problem-solving, and organizational skills
• Effectively prioritize tasks and manage time to meet operational needs

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Insurance
• Life Insurance and Accidental Death & Dismemberment (AD&D) Coverage
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• Paid Time Off (PTO)

• High School Diploma or equivalent required
• Previous data entry and customer service experience required; experience in a fast-paced environment preferred
• Strong organizational skills with the ability to work independently and manage multiple priorities 
• Customer-service focused with solid computer proficiency
• Ability to read, write, and speak English fluently
• Must be able to operate a manual (stick shift) transmission
• Must be at least 21 years of age
• Position requires work in both office and outdoor environments, with exposure to varying weather conditions 

America’s Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.