The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.  

POSITION:                               New Arrival Case Manager

JOB CLASS/GRADE:                Specialist 1 / Grade 8

WAGE:                                       Starting at $48,600 per year based on experience

FLSA; EEO; WC:                       Non-Exempt; Professional; 8864

LOCATIONS:                            IRCO Main Office, 10301 NE Glisan St Portland OR 97220, or other IRCO Office, Hybrid schedule

FTE; FT/PT; STATUS:              1.0 FTE; Full-Time with Benefits; Regular

                                                   (Limited duration position through September 30, 2026. Contract continuation variable.) 

NUMBER OF POSITIONS:     (3)

APPLY AT:                               www.irco.org 

STATUS:                                   Full-Time with Benefits

PROGRAM(S):                        New Arrivals

SECTOR:                                  Community Health and Wellness Services 

REQUIREMENTS:

Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)

Must be able to pass extensive Background Check

Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. In additional to serving refugee and immigrant communities long established in Oregon, we welcome new arrivals, support them with housing, navigating local resources and connecting with their new communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation, health insurance enrollment, emotional health support and client-directed case management. We also engage in community outreach and education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information.

Position Summary
The New Arrival Case Manager position will be responsible for providing essential case management support to new arrival individuals and families so that they can adjust to a new life in the U.S. The Case Manager will provide a listening, supportive presence to IRCO clients, help them navigate community resources, advocate on their behalf with service providers as needed and connect clients with community to support, establish, and maintain self-sufficiency in their own lives. The Case Manager will engage in outreach and community engagement to ensure communities and clients have knowledge of and access to our programs. Reporting to IRCO’s New Arrival Coordinator, this position will be based in one of IRCO’s offices to provide community specific services.

Essential Functions

• Provide pre-planning for new arrivals including connection to housing programs, airport pick up coordination and preparing case files
• Provide welcome service including welcoming at airport, 1st home visit and all initial paperwork and referrals
• Complete intake of clients to screen for eligibility and complete all intake paperwork
• Obtain all required information for eligibility and enter documentation into case files and program reports as required, including releases of information, assessments and eligibility documentation
• Provide a strengths-based approach in service planning and case note documentation
• Maintain impeccable electronic and paper files as required
• Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid, etc.)
• Support navigation and advocacy with various essential health and social services and resources (e.g., access to food, housing support, accessing primary care provider, behavioral health supports, connections with youth programs or schools etc.)
• When relevant, we will welcome clients at the airport, assist in securing short or long term housing, ensuring access to adequate and culturally appropriate food and school enrollment
• Meet with clients in their homes as well as in community locations as needed
• Track individual’s participation and other program metrics in relevant tracking and reporting documents
• Engage in outreach in the community to provide knowledge of and access to the program for eligible clients
• Support clients transportation needs by supporting access to public transportation or arranging medical transportation as needed and available
• Make referrals as needed to both internal IRCO programs or external partners to meet clients needs as they are expressed
• Participate in case reviews with other team members and coordinate connections with community resources, as necessary
• Complete all required closing documentation at case closure
• Participate in staff meetings, trainings, committees, and other Community Health and Wellness activities to support the sector and agency’s goals
• Other duties and responsibilities may be assigned 

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Experience working with refugee and immigrant communities, particularly new arrivals
• Experience with case management and resource referral
• Experience working with individuals and families navigating daily tasks
• Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
• Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status
• Demonstrated ability to work effectively independently and as part of a team
• Strong computer skills including proficiency in the use of Microsoft programs and applications
• Strong communication skills in a multilingual, multi-background organization
• Strong ability to work with multi-background staff in a team setting
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments 

Physical, Mental, & Environmental Requirements

• Hybrid setting job
• Mental: There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed 
• Work Independence: Positions perform routine work with regular supervision and generally are given instructions or written procedures. Positions occasionally encounter variation and are encouraged to suggest ways to respond, but can't take final action without approval
• Environment: There is a moderately low level of personal risk encountered.  Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, dirty conditions, or interactions with angry or hostile people
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending account

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.