HP Tuners LLC is a global leader in the automotive aftermarket, developing software and hardware for vehicle calibration. We are growing rapidly and are looking to add a Programming Tech I to our team.

This position reports to the Production Manager. This position is a Monday through Friday onsite role from 8am to 4pm.

Essential Duties and Responsibilities

· Utilizes computer programs to implement software upgrades to controllers.

· Collaborates with department heads, managers, and other stakeholders to communicate barriers in the upgrade process that may impact that ability to complete the service or impact the target delivery date.

· Monitors and manages their own work queue using a ticketing system and follow established workflow standards/rules. Experience with Freshdesk is a plus.

· Open and re-assemble/re-seal hardware without mutilating or damaging the hardware.

· Inspect hardware for damage or other defined criteria prior to performing work.

· Troubleshoot common errors within the software upgrade process.

· Communicate work statuses within the Programming team to keep an optimal workflow.

· Identify bottlenecks in the processes and communicate potential improvements to the department manager.

· Keep an organized workspace.

· Maintain informational log of services performed to allow data extrapolation.

· Provides training to other Technicians or HP Tuners personnel as assigned.

Skills and Qualifications

· Basic computer skills required (file path navigation, file organization and management, multiple display and window utilization).

· Excellent written communication skills required.

· Ability to follow and maintain IP sensitive protocols.

· Organizational skills and attention to detail.

Physical Requirements

· Working Conditions: While performing the duties of this job, the employee is regularly required to reach and carry items from one area to another, complete all work in a climate controlled and ESD friendly environment, and safely work around and utilize job-supporting equipment (soldering irons, toaster ovens, clamps, vices, pry tools, etc).

Please Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of HP Tuners.

Compensation and Benefits

At HP Tuners LLC, we understand that compensation plays a key role when considering a new opportunity. We are dedicated to ensuring fair pay for all employees and continually work towards greater transparency in our compensation practices. The estimated base range for this position is $19.50-20.00 per hour, with actual pay determined including factors such as location, skills, experience, and other relevant considerations. This position also qualifies for a discretionary bonus and a complete benefits package, including medical, dental, vision, life, and disability coverage, paid time off (PTO), and a 401(k) program with employer matching.

HP Tuners LLC is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class. HP Tuners LLC does not use AI (Artificial Intelligence) to make decisions in the hiring process. If AI (Artificial Intelligence) is utilized, HP Tuners LLC will include a disclaimer in the relevant job posting.

NOTICE TO THIRD PARTY AGENCIES

Please  note that we do not accept unsolicited resumes from recruiters or  employment agencies. In the absence of a signed Recruitment Services  Agreement, we will not consider, or agree to, payment of any referral  compensation or recruiter fee. In the event that a recruiter or agency  submits a resume or candidate without a previously signed agreement, we  explicitly reserve the right to pursue and hire those candidate(s)  without any financial obligation to the recruiter or agency