Five Star Connect dba ProNexis (2015) was developed in 2004 as an in-house solution to various home service brands owned by the ownership group of Five Star Franchising. The results from this fully integrated solution were so impressive that ProNexis was born with its mission to increase other brands’ equity through transformative technology, marketing, and lead handling.
Pronexis is recognized as one of the top lead development platforms in the franchised home service industry. We work with some of the world's most trusted brands to qualify, advance, and close their incoming prospects.
Our Mission, Vision, and Values
Our Mission: Transform the customer experience in the home services industry through voice, text, chat, and online scheduling.
Vision: To be the global leading sales support center solution within the home services industry.
Our Values (DRIVE):
- Driven - We are obsessed with performance, relentless, and driven. We are focused on results and are passionate about learning.
- Real - We are willing to push back while being authentic and accountable.
- Innovative - We have grit, moxie, and street smarts. We are experienced problem solvers.
- Vital - We are dependable, committed, and supportive. As team players, we collaborate.
- Enthusiastic - We put people first, stay positive, and have fun. We show we are caring and sensitive by uplifting and inspiring each other.
We are seeking a motivated, results-driven Call Center Agent with a strong emphasis on sales. In this role, you will engage with inbound and outbound customers to promote products and services, identify sales opportunities, and close deals while delivering an exceptional customer experience. The ideal candidate is persuasive, goal-oriented, and thrives in a fast-paced, performance-based environment.
Key Responsibilities
- Handle inbound and outbound calls with a strong focus on converting leads into sales
- Identify customer needs and recommend appropriate products or services
- Consistently meet or exceed individual and team sales targets
- Build rapport and establish trust with customers through clear, confident communication
- Overcome objections and negotiate effectively to close sales
- Accurately document customer interactions, sales activities, and follow-ups in CRM systems
- Upsell and cross-sell additional products or services when appropriate
- Maintain up-to-date knowledge of company offerings, pricing, and promotions
- Adhere to call center scripts, compliance guidelines, and quality standards
Required Qualifications
- High school diploma
- 1+ year of call center, sales, or customer service experience preferred
- Strong verbal communication and active listening skills
- Proven ability to persuade, negotiate, and close sales
- Comfort working toward sales goals, quotas, and performance metrics
- Basic computer proficiency and experience with CRM or call center software
Preferred Skills & Attributes
- Competitive, self-motivated, and results-oriented mindset
- Ability to handle objections and rejection professionally
- Strong time management and organizational skills
- Positive attitude with a customer-first approach
- Ability to adapt quickly to changing products or sales strategies
Performance Metrics
- Sales conversion rate
- Revenue generated
- Call quality and customer satisfaction scores
- Adherence to schedule and attendance standards
Work Environment
- Fast-paced call center environment
- May include evening or weekend shifts
- Performance-based incentives and commission opportunities
Equal Opportunity Employer
Pronexis is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations
Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.