Reports to: Professional Services Manager

Location: 100% Remote

Compensation: $120,000-$140,000. Base salary commensurate with experience. This role is eligible for the company’s profit-sharing plan.

Who we are:

System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations. 

Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994, providing the Maryland Board of Nursing a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations. 

For nearly three decades, SA has built a solid track record of demonstrable success, delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries. 

With SA’s current launch of Evoke, the only cloud-native, low-code application platform purposely designed for regulatory management, infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth! 

 About the Role:

The Practice Solution Consultant is a hybrid role combining high-profile solution delivery with practice development and mentorship. This individual will lead complex client engagements, ensuring rigorous requirements gathering, solution design, and implementation using our proprietary low-code platform, Evoke. In addition, they will define and document best practices for functional consulting, including requirements analysis, process mapping, backlog management, solution configuration, testing, and training. The Practice Solution Consultant will also mentor solution consultants and facilitate knowledge transfer across the team.

 What You’ll Do

Solution  Delivery  (Approximately 60%)

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc.
• Participate in and/or lead technical design sessions with solution developers
• Create, update, configure, and maintain business applications with our low code application platform
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
• Lead end user and administrator training sessions
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues
• Troubleshoot and debug system errors and implement solutions to resolve them
• Ability to travel domestically as needed up to 10%
• Other tasks and responsibilities as assigned

Practice Development & Mentorship (Approximately 40%)

• Develop and maintain best-practice documentation for requirements gathering, process mapping, backlog management, solution configuration, testing, and training, as well as other areas of expertise.
• Create reusable templates and frameworks to improve delivery consistency.
• Mentor and train solution consultants on functional consulting methodologies.
• Conduct internal workshops and knowledge-sharing sessions.
• Collaborate with leadership to refine delivery standards and methodologies.

Qualifications

Knowledge, Skills, and Abilities

• Strong analytical mindset and ability to assess client business needs
• Proven experience in requirements analysis and SaaS implementations.
• Strong understanding of enterprise software, low-code platforms, and workflow automation.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Ability to lead workshops and mentor team members effectively.
• Ability to analyze technical options and formulate recommendations
• Ability to approach solutions primarily through configuration, with customization where needed to meet the customer needs
• Excellent verbal and written communication skills, including the ability to clearly and patiently communicate technical concepts to a non-technical audience
• Ability to work independently as well as in a team environment
• Exceptional attention to detail; strong organizational and prioritization skills
• Capable of managing multiple tasks and projects simultaneously
• Comfortable working under pressure or strict deadlines
• Self-starter with a high degree of integrity and professionalism
• Passion for learning and personal growth, specifically when it comes to technology
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint

Required

• Bachelor’s degree in business administration, computer science, or related field, or equivalent experience.
• Significant experience (10+ years) in business analysis or functional consulting for enterprise software implementations, including leading requirements for large projects and contributing to practice standards and/or team enablement.

Preferred

• Experience with government SaaS implementations or regulatory systems.
• Prior experience in a technical consulting role implementing commercially available SaaS solutions (Certifications or prior experience with software such as Salesforce, Appian, or ServiceNow a plus)
• Experience working with low code platforms and workflow automation (MS Power Apps / Logic Apps is a plus)
• Experience working with APIs (Application Programming Interface, e.g., REST / Graph) preferred
• Ability to use mockup tools such as Figma, PowerPoint, etc. to explain design approaches
• Experience using JavaScript to build user experiences

  Why Join Us?

• Agile team working in a fast-paced environment, solving complex problems with high customer impact
• A mission-driven GovTech company delivering real-world results
• Uncapped PTO + flexible work environment
• Career growth into senior engineering leadership
• Health and Welfare options to include (medical, dental, and vision) health savings account with company contributions, medical flexible spending, and dependent care.
• 401(k) with company match
• Continuing education program 

What to Expect: 

Hiring Process:
Application review ? interviews and technical assessment ? conditional offer 

Security Screening:

Due to the sensitive nature of IT systems and data access, final candidates will receive a conditional employment offer contingent upon successful completion of a drug screening and a fingerprint-based background investigation.

At System Automation, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke platform.

If you want to help innovate and streamline usage of the newest tech in the cloud, you’ve come to the right place. Apply below and we’ll be in touch shortly!