Working under the direction of the HR Director, this role is responsible for day-to-day HR operations, with a strong emphasis on benefits administration, employee relations, HR systems, and project implementation. The HR Manager serves as a key operational partner to management and employees, helps implement HR strategies and initiatives, and promotes a positive, professional, and compliant work environment. Experience with Paylocity is highly preferred.

Essential Duties & Responsibilities

Benefits Administration 

• Administer and manage employee benefit programs, including medical, dental, vision, life, disability, retirement plans, FSA/HSA, and voluntary benefits, in alignment with direction from the HR Director
• Serve as an operational contact with benefits brokers, vendors, and insurance carriers
• Support and execute annual open enrollment, including employee communications, education, and system configuration
• Ensure accurate enrollment, eligibility tracking, audits, and reconciliations across a diverse workforce
• Respond to employee benefit inquiries with professionalism, clarity, and confidentiality
• Assist in reviewing benefits utilization, costs, and trends; provide data and recommendations to the HR Director

Employee Relations

• Support the full employee lifecycle for clinical and non-clinical staff, including recruitment support, onboarding, employee relations, performance management, and offboarding
• Provide guidance to managers on employee relations matters, coaching, corrective action, and performance improvement, escalating issues as appropriate
• Conduct or assist with workplace investigations in coordination with the HR Director
• Implement and maintain HR policies, procedures, and employee handbook content
• Support compliance with federal, state, and local employment laws and healthcare-related regulations

HRIS & Systems (Paylocity)

• Administer Paylocity modules related to benefits and reporting
• Maintain data integrity and support system audits and reporting
• Train managers and employees on Paylocity self-service tools and HR processes
• Partner with payroll and finance teams to support accuracy and efficiency

People Management & Team Support

• Coach and support HR staff, as applicable
• Provide day-to-day guidance and support while aligning with departmental direction set by the HR Director
• Model professionalism, discretion, and a service-oriented approach in a healthcare environment

Projects, Initiatives & Culture

• Lead and participate in HR projects and initiatives assigned by the HR Director, such as process improvements, policy rollouts, compliance updates, and engagement initiatives
• Support organizational development, workforce planning, and change management efforts
• Promote a respectful, collaborative, and positive workplace culture consistent with Pinehurst Surgical Clinic’s values

Qualifications & Experience

• Bachelor’s degree in human resources, business administration, or a related field (required)
• 5+ years of progressive HR generalist experience, with significant benefits administration responsibility
• Prior experience supervising staff required
• Experience environment preferred supporting clinical and non-clinical staff in a healthcare or similarly complex 
• Experience with Paylocity highly preferred
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred

Key Skills & Competencies

• Strong working knowledge of employee benefits and HR compliance
• Excellent written, verbal, and interpersonal communication skills
• Proven ability to manage projects and multiple priorities effectively
• High level of professionalism, discretion, and sound judgment
• Strong work ethic with a positive, solution-oriented attitude
• Ability to build effective relationships with physicians, leaders, and staff