Position Overview

Under the direction of the Director of Quality, the Quality Engineering Manager is responsible for leading a team of Quality Engineers and Technicians to improve product safety and quality through Continuous Improvement Projects, Inspection, Rework, and Refurbishment of products sold by Johnson Health Tech North America. Duties will include managing team members and cost centers to achieve annual KPIs, the creation and review of product safety records, product evaluations, and evaluation of reports and trends relating to product safety as well as working directly with Field Service, Customer Service, Operations, HQ, and Factory teams to enhance product safety and quality. The Manager will create SOPs and lead the team to streamline the documentation of defects, identify trends, document root cause, create and manage effective corrective actions, and coordinate rework efforts to fix issues before they reach customers. Travel both internationally and domestically 6-12 times per year. The Quality Manager is the key member of the Product Safety Committee responsible for leading meetings and controlling documentation. This role is an in-office role with the expectation of being in the office 5 days a week.

Responsibilities

Management:

• Lead and inspire the team to take ownership and achieve company goals and annual KPI’s

• Mentor team members and build an empowered team

• Foster an atmosphere of growth and improvement

• Manage cost centers and budgets

Product Safety:

• Establish and manage Processes, Trainings, and SOP’s to:

o Track Product Safety Issues

o Analyze Data and Identify Trends

o Identify Root Causes

o Draft Formal Documentation

o Train Outside departments in Product Safety Processes

Continuous Improvement:

• Establish and manage processes and SOPs to:

o Track Defects

o Analyze Defect Data/Identify Trends

o Identify Root Causes

o Create Effective Corrective Actions

o Rework Products

o Refurbish Products

Travel and Communication:

• Travel to customer sites (domestically) and Manufacturing sites (internationally) 6-12 times per year

• Communicate with domestic and global teams during non-business hours

Education:

• A bachelor’s degree in an engineering-related field is required

• ASQ certification is preferred

Experience:

• Minimum of 10 years of experience in manufacturing or quality assurance roles

• Minimum 3 years of management/leadership experience

• Experience using Six Sigma tools and techniques and leading Continuous Improvement Projects

• Experience working with Asia-based teams in Manufacturing, R&D, and Quality

Preferred:

• Experience with Microsoft Dynamics CRM and/or SAP

• Proficiency in Office 365 products

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs

EOE/M/W/Vet/Disability

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