JOB DESCRIPTION

Professional Services Sr. Systems Engineer provides design consulting, physical installation, configuration and implementation of computing platforms and related technologies. Additionally, in this role the Sr. Systems Engineer may be called up to perform troubleshooting, support post implementation or as a matter of ad hoc service requests, assist in leading projects, and be viewed as a mentor to other Engineers within the team. The Sr. Systems Engineer will be required to maintain a career skill development plan in concert with the partner solutions evolution and at the bequest of management.  

Summary/Objective 

The Sr. Systems Engineer provides architecture and engineering expertise for network, voice, video, compute, hypervisor, data center, storage, and other related infrastructure and data center related technologies and platforms to deliver compute and infrastructure to a client-enterprise. 

Essential Functions

• Solution design and architecture across the data center requirements 
• Provide consultation services for clients looking to build/create organizations application structure
• Implement, upgrade and troubleshoot systems and infrastructure solutions 
• Provide administrator level training as required 
• Some capabilities to develop automation processes for applications/services delivery
• Create final project documentation 
• Provide escalation support from first level Service Desk Analysts 
• Engage with customer’s team during implementation process and provide transfer of knowledge
• Assist the sales organization to create work statements and estimates of hours 
• Maintain skills and certifications for the industry vertical(s) and solutions to which you are aligned
• Perform other duties as assigned by management 

Competencies

• Must demonstrate subject matter expertise in areas of concentration: server requirements, operating systems, Domain structure, storage design, and hypervisor technology
• Strong understanding of IP networking (multiple layer types) and OSI model 
• Skilled network and systems analytic skills – good troubleshooting skills 
• Develop comprehensive documentation of implemented products and solutions 
• Customer results and outcomes driven
• Good interpersonal relationship skills 
• Demonstrate an ability to mentor aspiring engineers 
• Results oriented – demonstrate desire to achieve or surpass standards of excellence 
• Multi-tasker 
• Passionate about the quality and timely delivery of services 
• Learner, challenges self to be subject matter expert
• Organized and detail oriented, yet flexible and agile  
• Excellent communications skills; written and oral 
• Problem solving skills 

Required Technical Experience/Skills

• Administer and troubleshoot OS and system level issues in a virtualization environment, including hardware problems on physical servers. 
• Specific experience with Cisco, HPE and/or Dell hardware is preferred.
• Specific experience with VMware and Hyper-V hypervisors (AHV is also preferred).
• Specific experience with Hyper Flex and Nutanix hyperconverged solutions is preferred. 
• Detail documentation of any changes to the environment, develop new documentation for existing and/or new systems.
• Ensure all architected solutions conform to high availability standards for a production infrastructure.
• Support, maintain, and continually improve storage and other related virtualization hardware and peripherals in a rapidly growing and ever-evolving set of environments.
• Expert knowledge of SAN technologies is required. (i.e. Nimble, Dell EMC, Pure Storage)
• Lead and manage technical projects as assigned.
• Document and train other staff members on the operation of newly implemented infrastructure.
• Perform tier 2 and 3 incident management in support of client environments.
• Research and prototype new tools and technologies to meet both new business requirements and evolving technical requirements such as automated software development and delivery pipeline, DevOps integration/automated deployment. 
• Expert knowledge of physical compute, storage, and related data center infrastructure.
• Expert knowledge of virtualization design, implementation, troubleshooting, high availability, performance tuning, and virtual development environments.
• Experience with Python and shell scripting.
• Experience with Microsoft Azure and related Azure platforms integrations in a hybrid data center infrastructure model. 

Required Education and Experience

• BS in Computer Science, Engineering or related discipline with an IT focus is preferred
• 5+ years of experience in a similar role required
• Industry Certifications are Preferred (Cisco, Microsoft, ITIL, etc.)

Must be authorized to work in the U.S. for any employer