About Us:    

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. 

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

Job Description:     

The Principal Technical Program Manager plays a critical role in advancing our company’s strategic priorities by leading complex, cross-functional programs within a dedicated domain. This role is both strategic and execution focused, where the ideal candidate is able to blend strategic portfolio management discipline (a new muscle for the company) with deep program execution expertise to ensure that the right work is prioritized, resourced, and delivered for maximum business impact. 

As a senior individual contributor, you will partner closely with business and functional leaders to shape, drive, and scale program delivery practices within your assigned area. You’ll be hands-on with our most critical initiatives while building the mechanisms that enable consistent, repeatable success across the organization. 

The Principal Program Manager will partner closely with the C-level leader of the organization that they enable, as well as with the leadership team in that organization. 

Responsibilities:    

• Lead Strategic Programs: Drive execution of high-visibility, cross-functional initiatives that advance key business objectives in  the Technology and Product org. 
• Own the Portfolio: Establish and manage a portfolio view of initiatives in your area, ensuring alignment to company priorities and resource capacity. 
• Build Intake & Prioritization Models: Design and implement intake, prioritization, and governance mechanisms to bring structure and transparency to how work enters and progresses through the system. 
• Enable Resource Planning: Partner with business and functional leaders to assess capacity, balance workloads, and allocate resources effectively. 
• Standardize Delivery Practices: Embed consistent program management frameworks, tools, and rituals within your domain to drive clarity, accountability, and predictability. 
• Collaborate Cross-Functionally: Act as a connector between the PMO and your assigned department, ensure seamless coordination and communication. 
• Coach and Influence: Guide teams and subject matter experts in adopting program management best practices, freeing them to focus on their core business and functional responsibilities. 
• Measure and Communicate Impact: Track progress, manage risks, and communicate outcomes to stakeholders and leadership through structured reporting and storytelling. 

Requirements:    

• 8–10+ years of program management experience, including ownership of large, complex, or multi-year initiatives. 
• Proven success establishing or improving portfolio management processes (intake, prioritization, capacity planning, governance). 
• Experience working in or alongside Technology functions within a healthcare or similarly complex, regulated environment. 
• Ability to influence senior leaders and drive alignment across diverse stakeholder groups.  
• Solid change management and communications skills to help drive change. 
• Strong analytical, organizational, and communication skills with the ability to distill complexity into clear actions and decisions. 
• Comfort operating in a hands-on role that balances strategic portfolio management with day-to-day delivery leadership. 

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com