The Senior (Sr.) Scrum Master/Junior Salesforce Business Analyst plays a pivotal role driving Agile methodologies and optimizing Salesforce solutions to enhance business processes and outcomes. This hybrid role will facilitate agile delivery while supporting business analysis activities across our Salesforce implementation and optimization initiatives. The ideal candidate will facilitate scrum ceremonies, remove impediments, coach teams on agile best practices, and collaborate with stakeholders to gather and document business requirements. This position requires a servant leader who can balance team facilitation with analytical thinking to drive successful Salesforce solutions.  

Key Responsibilities: 

Scrum Master:

• Facilitate all scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives for multiple Salesforce delivery teams
• Coach teams and stakeholders on agile principles and scrum framework implementation
• Remove impediments and blockers that prevent team progress, escalating when necessary
• Track and communicate sprint metrics, velocity, and team performance indicators
• Foster a culture of continuous improvement and self-organization within teams
• Collaborate with Product Owners to maintain and prioritize the product backlog
• Shield teams from external disruptions and manage stakeholder expectations
• Facilitate cross-team coordination and dependency management in a SAFe environment (if applicable)
• Coach the team in understanding burndown and velocity reports
• Familiarity with Salesforce ecosystem and platform capabilities

Business Analyst:

• Assist in gathering, documenting, peer reviewing, and analyzing business requirements as needed
• Support user story creation and refinement with clear acceptance criteria
• Support Sr. Business Analyst during stakeholder interviews and workshops to elicit requirements
• Support Sr. Business Analyst documenting current state processes and contribute to future state design
• Support Sr. Business Analyst in creating process flow diagrams and support documentation
• Participate in UAT planning and support testing activities
• Be able to bridge communication between business stakeholders and technical teams

JIRA/Confluence

• Configure and maintain basic Jira project settings including workflows, custom boards, filters, and permissions in alignment with team needs
• Create and maintain Confluence pages and spaces for project documentation, team collaboration, and knowledge sharing
• Develop custom Jira dashboards and reports to support team and stakeholder visibility
• Act as a liaison with internal Jira/Confluence administrators for escalated issues or complex configurations.

• Minimum 5 years of experience as a Scrum master’s in technology delivery environments
• Bachelor’s degree in business, Engineering or Computer Science or similar
• Experience facilitating Sprint Reviews
• Demonstrated experience with all phases of the Software Development Life Cycle (SDLC)
• Proven track record in Agile-driven development environments
• Experience facilitating multiple scrum teams 
• Business analysis experience supporting requirements gathering and documentation
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Ability to manage multiple tasks in a team-based environment
• Demonstrated adherence to Salesforce.com best practices
• Experience working in JIRA, Confluence, or other Agile project management tools 
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
• Experience in a SAFe (Scaled Agile Framework) environment
• Background in CRM or enterprise software implementations
• Experience working specifically on Salesforce implementation, configuration, or optimization projects

Required Education and Certifications: 

• Certified Scrum Master (CSM) 

Preferred Skills and Requirements: 

• Salesforce Administration Certificate is desirable
• Certified SAFe 6.0 is desirable
• JIRA and Confluence administration is desirable
• Salesforce Business Analyst Certification is desirable
• Additional business analysis certifications (CBAP, PMI-PBA)
• Salesforce Service Cloud Consultant Certification is desirable
• Salesforce Administration skill, is a plus
• Project Management experience, is a plus
• JIRA administration experience including workflow configuration, custom fields, and dashboard creation
• Confluence administration including space management and template creation

Security Clearance: Candidate must be a US Citizen and authorized to work in the United States and must be able to pass a Public Trust background investigation.

Travel requirements: None

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity before the interview process begins. We will ask you to provide an official US Government issued Photo ID with scrubbed out privacy information.

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, and Systems Integration. 

Benefits: 

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental 
• 401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.