WE LOVE WHAT MAKES YOU UNIQUE

Your perspective fuels our mission-driven work at United Way of Greater New Haven. Consistent with our organizational values, we are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience and believe that diverse perspectives are fundamental to the work we do.

WHO WE ARE LOOKING FOR

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who has an attention to detail and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is looking for an organized, mission-driven CAN Exit Coordinator to join our CAN backbone team. You will help empower our team and community partners to operate at the highest level and advance our shared goal of ending homelessness in our region. This person will provide critical landlord engagement and data management support to the Greater New Haven Coordinated Exit system, to ensure that progress is continually made towards meeting system goals and housing homeless households as quickly as possible.

If this sounds like you, our CAN Exit Coordinator position may be perfect for you.

KEY AREAS OF RESPONSIBILITY

• Supporting CAN Exit Manager: Supporting the Exit Manager is important because accurate data quality ensures the people we serve are prioritized correctly. Tasks include: Providing daily support to the Exit Manager by reviewing vital documents in the HMIS database. Maintaining unsheltered program enrollments. Conducting criminal background checks to assist with the housing matching process. Reviewing verifications of disability and homelessness and following up with Case Managers as needed. Facilitating the Housing Case Conference Support Committee and Housing Case Conference Meetings in the absence of the Exit Manager.
• Supporting Landlord Engagement Efforts. Landlord engagement is critical for helping households experiencing homelessness find affordable rental units quickly. Tasks include: Assisting the CAN Landlord Engagement Specialist in the tracking, engagement, retention, and mitigation of landlords working with our system. This includes but is not limited to creating and maintaining a shared database of landlord partners and available units in our region and processing mitigation requests.
• Facilitating Quick Exits to Housing. There can be multiple barriers for someone experiencing homelessness to access affordable housing. You will provide support to our Exit Manager and Landlord Engagement specialist to remove barriers for clients to access housing. Tasks include (but are not limited to): collecting housing applications, reviewing security deposit applications, and processing flexible fund requests from partner agencies.
• Data Maintenance. Data accuracy is integral to ensuring the equitable delivery of services within our system. If this excites you keep reading, if not this might not be the position for you. Tasks include: Supporting the Exit Manager in data entry in our shared database as well as cleanup for our By Name List, which is the active registry for all homeless households within greater New Haven.
• Cross-functional and Community Collaboration: Collaborating cross-functionally across teams is important because it brings diverse perspectives, skills and combines resources. You will work closely with every department at United Way. Tasks include: Collaborating with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. Maintaining good working relationships with community, nonprofit, and business leaders in the community. Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education
• Advanced proficiency in Microsoft Office applications, including Sharepoint, Outlook, Word, Excel, and PowerPoint
• Excellent organizational skills and attention to detail
• Strong communication skills, including basic business writing skills and a positive phone personality with active listening skills
• Ability to work independently; adjusting to changing priorities
• Attention to detail and strong organizational skills
• Ability to establish and maintain high quality relationships with a variety of stakeholders
• Ability to speak and write clearly and concisely for a broad audience
• Ability to analyze and exercise sound judgment
• Highly motivated and creative problem solver
• Ability to relate to people of different economic and ethnic backgrounds
• Ability to be diplomatic when working with staff from other agencies and clients in crisis
• Valid driver's license and reliable transportation

DESIRED KNOWLEDGE & SKILLS:

• Experience working in the rental housing market
• Experience working with various types of databases and content management systems
• Knowledge of CT HMIS
• Knowledge of the challenges and barriers that homeless people face
• Bilingual, Spanish speaking

JOB RELATIONSHIPS WITH: CAN Exit Manager, CAN Team, Case Managers, CAN Landlord Engagement Specialist, United Way Marketing team, community partners

SUPERVISORY RESPONSIBILITIES:

None

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, or temperature
• Hybrid position, expected to work at least 2 days/week in our New Haven office
• Ability to lift up to 20 pounds
• Extended viewing of computer monitor
• Local and statewide travel is required; Out of state travel as needed

SALARY RANGE: $49,000-$52,000 annual salary plus competitive benefits package

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!