Job Summary

The UI/UX Designer is responsible for designing intuitive, accessible, and user-centered digital experiences that support EMS|MC’s workforce management products. This role partners closely with Product Managers, Engineering, and key stakeholders to deeply understand user needs, translate complex workflows into elegant design solutions, and continuously deliver high-quality outcomes. The UI/UX Designer plays a critical role in shaping product experiences that balance usability, business goals, and technical feasibility.

Major Responsibilities/Activities

• Design user-centered experiences for web-based workforce management products, including workflows, interactions, and visual interfaces.
• Partner with Product Managers to deeply understand problem statements, user pain points, and desired outcomes before proposing design solutions.
• Conduct and synthesize user research, usability testing, and feedback to inform design decisions.
• Create wireframes, user flows, prototypes, and high-fidelity designs using industry-standard tools (e.g., Figma).
• Translate complex workforce management workflows into simple, intuitive user experiences.
• Collaborate closely with Engineering to ensure designs are technically feasible and implemented with fidelity.
• Iterate on designs based on feedback, data, and evolving product requirements.
• Contribute to and helps maintain design systems, style guides, and UX standards.
• Advocate for accessibility, usability, and inclusive design best practices.
• Document design rationale, decisions, and trade-offs with clarity and care.
• Participate actively in product discovery, sprint planning, reviews, and retrospectives.
• Demonstrate ownership and accountability for design outcomes, proactively identifying opportunities for improvement.
• Perform other duties as assigned. 

Required Education, Skills, & Experience

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• 3+ years of experience as a UI/UX Designer working on complex web or SaaS products.
• Strong portfolio demonstrating user-centered design, problem-solving, and iterative thinking.
• Proficiency with modern design and prototyping tools (e.g., Figma, FigJam).
• Experience collaborating with Product Management and Engineering teams in an agile environment.
• Strong understanding of UX principles, interaction design, and visual design fundamentals.
• Ability to clearly articulate design decisions and incorporate feedback constructively.
• Meticulous attention to detail with a commitment to high-quality outcomes.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Preferred Education, Skills, & Experience

• Experience designing products within healthcare, fintech, or workforce management domains.
• Familiarity with accessibility standards (WCAG) and inclusive design practices.
• Experience conducting or facilitating user research and usability testing.
• Experience contributing to or scaling a design system.
• Comfort working in fast-paced, evolving product environments.
• Strong curiosity and willingness to challenge assumptions and legacy approaches.

Working Environment

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions. 
• Noise levels in the office are typically moderate and consistent with a standard office setting. 
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.  
• Travel: must be able to travel occasionally to attend required company meetings. 

Pay range: $75,000.00 - $80,000.00 with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.  

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.