Records Technician

At Caggiano Orthodontics, we are passionate about creating confident, healthy smiles in a welcoming and upbeat environment. Our team is dedicated to delivering exceptional orthodontic care while ensuring every patient feels comfortable, informed, and valued. We are seeking a detail-oriented and personable Records Technician to join our growing practice.

Website: https://www.morriscountybraces.com 

Position Overview

The Records Technician plays a vital role in supporting the clinical team by capturing accurate diagnostic records that guide treatment planning and ensure exceptional patient outcomes. This position is responsible for taking digital scans, photographs, and radiographs, organizing patient documentation, and creating a positive first impression during the records appointment. Success in this role requires strong attention to detail, technical proficiency, and a warm, patient-focused approach that helps patients feel comfortable and confident throughout their visit.

Key Responsibilities:

• Greet patients and make them feel at ease prior to records appointments
• Capture diagnostic records including:
   
  • Intraoral and extraoral photographs
  • Panoramic and cephalometric X-rays
  • 3D iTero or intraoral scans
     
• Ensure image quality and accuracy of all records
• Upload, organize, and label patient files in the practice management system (e.g., Dolphin, Cloud9)
• Maintain sterilization and cleanliness of records room and equipment
• Assist with initial exams and new patient onboarding when needed
• Support clinical staff in managing patient flow and scheduling follow-ups
• Comply with OSHA, HIPAA, and radiation safety protocols
• Perform equipment checks and report any maintenance issues

Preferred Attributes:

• Passion for precision and technology  
• Team-player mentality with a proactive attitude  
• Friendly, approachable, and professional  
• Willingness to learn and grow in a clinical setting  

Requirements:

• High school diploma or equivalent (required)
• MUST HAVE RADIOLOGY CERTIFICATE  
• Comfortable working with imaging and scanning technology  
• Strong organizational and communication skills  
• Ability to remain calm, positive, and patient-focused  
• Computer proficiency and attention to digital detail

 What We Offer:

• Supportive, team-oriented environment  
• On-the-job training and development  
• Competitive compensation  
• Health and dental benefits, with 401k match and PTO/Holiday program  

At Caggiano Orthodontics, we don’t just straighten teeth — we build confidence and lasting relationships with our patients and community. If you’re looking to grow your career in a supportive, high-energy orthodontic practice that values teamwork and excellence, we’d love to meet you.

Apply today and join a team that’s passionate about creating beautiful smiles!