Are you passionate about transforming data into actionable insights? Join us as an Analytics Developer, where you’ll play a pivotal role in our data-driven journey. This role offers significant career progression, close collaboration with a high-performing team, and plenty of room to grow your technical and analytical capabilities.

Key Responsibilities:

Data Visualization & Reporting

· Develop compelling and intuitive Power BI dashboards and reports.

· Collaborate with business stakeholders to gather requirements and translate them into effective visual insights.

· Ensure data accuracy, consistency, and reliability across all reporting outputs.

· Build dashboards using other BI tools such as Looker or Omni, as needed.

T-SQL & Data Engineering

· Write efficient T-SQL queries to extract, transform, and load data.

· Optimize data models and DAX calculations for peak performance.

· Collaborate with data engineers and developers to maintain scalable data pipelines.

Microsoft Fabric Familiarity

· While Microsoft Fabric is emerging, familiarity with similar systems is valuable.

· Independently learn and adapt to Fabric’s features and integration capabilities.

· Share insights and best practices with the team as Fabric adoption grows.

Data Modeling & Star Schema Design

· Implement star schema principles for reliable, high-performance BI environments.

· Structure fact tables, dimension tables, and relationships with scalability in mind.

· Continuously monitor and optimize query performance.

Advanced Power BI Features

Go beyond Power BI Desktop and utilize the broader ecosystem:

· Power BI Service: Cloud collaboration and workspace management

· Paginated Reports: Create print-ready formatted outputs

· Real-Time Datasets: Support live dashboards

· Power BI Embedded: Integrate BI into custom applications

· Power Query (M Language): Perform advanced data transformations

· Custom Visuals: Extend reporting capabilities when needed

Collaboration & Knowledge Sharing

· Work closely with cross-functional teams including data engineers, developers, and business analysts.

· Provide training and help uplift the team’s BI maturity—especially on newer platforms like Microsoft Fabric.

· Communicate data insights effectively to both technical and non-technical audiences.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

While we recently opened our first in-person office, many of our roles—including this one—remain fully remote. We have built a strong culture and set of processes to support the success of our remote team members. We also value in-person connections and, when possible, organize opportunities for team members to meet and build relationships offline. We believe that building offline relationships is critical to successful online work.

• Strong reporting skills 
• Proficiency in SQL 
• Experience in building dashboards using tools such as Power BI, Looker, Omni, or similar 
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders 
• Availability to cover ET/PT hours, with flexibility offered
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Preferably with relevant experience
• Strong T-SQL skills and data modeling experience.
• Familiarity with BPO metrics and call center operations.
• Adaptability to learn new technologies.
• Excellent communication for effective collaboration.