Service Performance Owner (NY)

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

About Caliber Service Management, a Powered by Leo portfolio company

We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities.

With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts.

We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations.

With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners.

Job Summary

*This role is 80%+ local and regional travel.

(SPO) provides management and oversight within their designated geographic zone. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain quality control of service provider performance and resolve problems within the zone.

Responsibilities

• Communicate      and build relationships and trust with the client locations and regional      management
• Deliver      Vendor Quality Control programs within the region
• Read,      Understand and Implement detailed facilities maintenance Scopes of Work      and Service Level Agreements
• Facilitate      communications in the field between team members, Caliber Operations      Managers, Caliber Service Management Affiliates, client locations
• Manage      the client; up to and including client Regional Vice Presidents.
• Conduct      Service Validations
• Train      and guide vendors as required
• Provide      guidance and feedback to Caliber Service Management
• Maintains      Quality Control Reports
• Prepare      Vendor score cards
• Resolve      customer problems by applying resources as necessary
• Conduct      site surveys for various trades and services
• Engage      and entertain the customer as appropriate
• Conduct      training and presentations concerning scope of work to store personnel
• Foster      a positive team environment
• Ensure      confidentiality of internal and external data
• Perform      ad-hoc projects and other duties as assigned
• Responsibilities      may require emergency support, mobilization and extended engagement      helping serve/solve local, regional and national market clients needs;      scheduled and non-scheduled including but not limited to property damage      and snow emergencies

Professional Skills

• Customer      Service – Advanced
• Verbal      Communication – Proficient
• Written      Communication – Proficient
• Teamwork      – Proficient
• Relationships      – Advanced
• Organizational      Awareness – Proficient
• Problem      Solving – Proficient
• Process      Orientation – Proficient

Role Specific Skills

• Proficiency      in Microsoft Office tools (Word, Excel, Access, Power Point)
• Able      to utilize Disc Profile Tools
• Capable      of working outside in supervisory-inspection capacity in all weather      conditions
• Able      to climb ladders and perform roof top maintenance inspection tasks
• Capable      of extensive driving (day, night and inclement) and commercial air travel
• Able      to travel nationwide on short notice on a limited basis
• Excellent      driving record

Qualifications

Minimum Qualifications

• Bachelor’s      degree preferred

Other Relevant Qualifications

• Strong      multi-unit enterprise facilities management experience preferred in the      following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and      exterior facilities management, and Janitorial Services
• Experience      in a trade
• Retail      experience or experience servicing retailers
• Experience      in facilities industry

Compensation includes Vacation, Holiday Pay, 401k, profit-sharing incentives.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year