Here’s why we need your help

Recovery.com is a two-sided marketplace connecting people seeking mental health and addiction treatment with high-quality treatment providers. For the marketplace to thrive, providers must see clear, measurable ROI from their profiles, ads, and lead flow — and this role owns making that happen.

As Product Manager – Provider Experience, you will be the voice of our treatment providers and own their experience end-to-end. You’ll work closely with revenue, sales, ad operations, and customer-facing teams to turn real provider pain points into clear product direction, directly impacting provider conversion, satisfaction, and ROI across the platform.

Work Location

This is a hybrid role (+3 days/week in office) based in Madison, Wisconsin. 

How you know you’re being successful

• Providers report high satisfaction and clear ROI from their profiles and campaigns on Recovery.com
• Conversion rates, advertising performance, and customer engagement  improve consistently over time. 
• Revenue and customer-facing teams trust you as the owner of the provider experience and product direction
• Features developed based on customer feedback consistently provider tangible positive outcomes for customers and the product

We’ll expect you to do things like these 

• Own the treatment provider experience end-to-end and serve as the internal voice of the customer
• Partner closely with sales, revenue, ad operations, and customer success, spending time with customer-facing teams to surface provider pain points and translate them into product initiatives
• Collaborate with AdOps to refine ad placements, campaign tooling, and performance insights to maximize provider ROI
• Lead the strategy and execution for provider-facing products, including the provider portal
• Improve CRM integrations and operational workflows
• Turn provider feedback and data into clear, actionable requirements for engineering and design

Required Qualifications

• 3+ years of experience as a Product Manager in a B2B SaaS, marketplace, ad tech, or revenue-adjacent environment
• Proven ability to represent customer needs and convert qualitative feedback into clear product direction
• Experience partnering closely with revenue, sales, or customer-facing teams to deliver measurable business outcomes
• Strong analytical skills with experience using data to inform prioritization and product decisions
  

What we think will improve your chances of success

• Startup experience with ownership of products from concept through launch and iteration
• Ability to balance strategic thinking with hands-on execution and experimentation
• Familiarity with CRM systems and lead management workflows
• Experience with digital advertising products, monetization, or ROI-driven feature development
  

Travel Expectations

Twice a year for company gatherings. Occasional travel for conferences where appropriate.

Compensation

The base salary range for this position is $120,000–$140,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience. For employees residing in Dane County, total annual compensation including the housing stipend is approximately $128,823–$148,823.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth. 

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target. 

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Physical Requirements

Sit down and operate a computer for extended periods of time

Able to work in an open office environment

Lift items weighing up to 15 lbs

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to scale our impact by helping as many people as possible find the treatment they need.  

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.