Type: Full-time, Non-exempt, Temporary (position end date: 8/31/2026) 

Employer of Record: Inland SoCal 211+

Department: Housing – Coordinated Entry 

System (CES) for San Bernardino County Location: Hybrid – Riverside, CA

Reports To: CES Manager 

Grant Funded: Yes Transfer Eligible: No

Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends.

Pay Range: $20.00 - $25.00 per hour, payable bi-weekly

Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b 

retirement plan; sick leave; accrued vacation; and a 32-hour workweek

WHO WE ARE

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all 

can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. 

We champion community resiliency, financial security, and health under the values of excellence, 

empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in 

Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and 

those we serve, we're working towards a future where every person in our communities can achieve 

what they envision for their lives. To learn more about our workplace culture, visit 

www.inlandsocaluw.org/careers. 

WHO YOU ARE

Mission-Focused: Your goal is to create change for better lives and healthier communities. You 

engage donors, volunteers, and the community, striving to accomplish shared goals and making the 

best judgments for the community and organization. 

Relationship-Oriented: You prioritize people over processes, cultivating relationships for common 

goals. You value diversity, practice effective communication, and actively listen to diverse input. 

Collaborator: You achieve change through collective action and partnership. You share community 

knowledge, focus on shared goals, and seek win-win solutions while maintaining core values. 

Results-Driven: You are dedicated to measurable goals for the common good. You communicate 

goals, motivate others, promote innovation, and drive resources to deliver excellent service. 

Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics. 

You act according to the organization's values, take appropriate action, and maintain transparency.

JOB PURPOSE

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, 

evidence-based process that connects people experiencing homelessness to appropriate housing 

and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments 

and a “no wrong door” approach, helping individuals and families access support through any 

participating agency. 

This temporary CES Coordinator position will be responsible for coordinating cases for individuals 

experiencing homelessness. Responsibilities include answering phone calls from the unhoused 

community, conducting prescreening, and coordinating housing and other immediate needs. This 

position works closely with the housing team, housing providers, and other stakeholders to engage 

unhoused people in the CES process on pathways for permanent housing. The temporary CES 

Coordinator will provide customer service with a trauma-informed, whole-person, evidence-based 

approach. This position is excellent for those who are skilled at providing compassionate care while 

adhering to a standard, consistent, and detail-oriented workflow.

ESSENTIAL DUTIES

• Provide excellent customer service to individuals experiencing homelessness or a housing 

crisis, both over the phone and in person.

• Provide clients with preliminary assistance such as becoming “document ready” for housing 

and addressing immediate needs such as food, clothing, hygiene, and other basic items.

• Record client information, document cases, and create case files in various systems such as 

but not limited to GetHelp, iCarol, HMIS, and Excel spreadsheets.

• Answer live phone calls and assess for CES eligibility with prescreening and VI-SPDAT tools.

• Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth 

transitions to other service and housing providers (warm handoffs), and collect follow-up 

information and document outcomes.

• Advocate to other agencies to support clients receiving necessary services and housing.

• Respond to crisis and calls from stakeholders about individuals in need of assistance 

• Identify available community resources and provide in-depth referrals to housing, medical, 

and mental health services, while advocating on behalf of clients for services and housing. 

• Attend team meetings, case conferences, training workshops, and community meetings; and 

document cases through appropriate systems, ensuring compliance with CES policies and 

procedures.

• Work closely with engagement teams, case managers, and housing navigators, and provide 

Housing Navigation services on a case-by-case basis.

 Abide by HUD, CES, Inland SoCal 211+, and all other applicable policies, procedures, reporting, 

implementation, and other requirements.

• Successfully meet and maintain performance parameters and learn through various means to 

maintain appropriate knowledge of housing programs and services. 

Community work is ever-changing because the needs of the community are our foremost mission. 

This list represents the typical responsibilities of the role, but other duties may be assigned. You will 

be expected to perform other tasks as required by your role and the organization's operational needs.

QUALIFICATIONS

• Applicants should have the education, experience, and/or training necessary to fulfill the job 

duties and responsibilities. Examples of how this requirement may be met include:

o High School Diploma, GED, or High School Equivalency with 2 years of experience 

working with community members experiencing homelessness and/or performing 

outreach or direct services to a similar population.

• Ability to listen with sensitivity to other people’s feelings, needs, and points of view; 

demonstrate respect, tact, and courtesy in expressing options or ideas. 

• Passion and desire to work towards ending homelessness, patience to manage critical cases 

such as chronic disabilities, and ability to recognize and act upon opportunities to enhance 

community relations.

• Excellent writing skills, including correct grammar and the ability to summarize, and proficient 

computer skills with competency in MS Office and various software. 

• Preferred:

o English/Spanish bilingual 

o Proficiency in GetHelp, iCarol, and HMIS 

o Knowledge of local resources and HUD regulations 

o Knowledge of mental health and substance use clinical skills

• Ability and commitment to using a trauma-informed and equity lens and empathetically 

respond to the interconnectedness of barriers experienced by participants.

• Physical Requirements: Work is performed in an office using standard office equipment such 

as the telephone, computer, fax machine, and copier. Tasks include moving objects like 

laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, 

transcribing information, navigating software, and prolonged sitting. These represent what is 

necessary to perform the essential duties. Reasonable accommodations for individuals with

disabilities will be provided, as required by applicable law.

• Reliable Transportation: Employees in this role must maintain reliable transportation that 

ensures punctual and consistent travel to designated work sites, trainings, and off-site events 

such as community meetings and outreach events in Riverside and San Bernardino counties. 

Standard commuting is not reimbursable.

• Remote and Hybrid Work Requirements: For work performed remotely, employees must 

have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are 

subject to the same professional conduct and safety requirements as in-person work. While 

some remote work may be possible; many duties must be performed in-person and/or on-site.

• Communication: Demonstrate effective verbal and written communication skills, including 

but not limited to active listening and the ability to adapt communication style to the 

audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role.

• Lived Experience: Applicants who share lived experience with the communities and 

populations we serve are strongly encouraged to apply.

These are basic qualifications to meet the requirements of the position. However, we encourage 

individuals to apply if they believe they have the necessary skills, knowledge, and experience to 

perform the job duties, even if their qualifications do not match 100%. We encourage applicants to 

think broadly about their background and skill set to thrive in the role.

GRANT FUNDED POSITION

This position is grant funded and carries the possibility that it may not be renewed if further funding is 

not obtained. The availability of grant funds does not guarantee continued employment.

32-HOUR WORKWEEK

We revised the standard workweek for all full-time employees to 32 hours. Continuation is contingent 

on successfully meeting our goals. This position's schedule and, if it’s hourly, the pay rate, may revert 

to a 40-hour workweek on a company-wide or department basis.

HIRING POLICIES

Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and 

people with disabilities are highly encouraged to apply for vacant positions at all levels.

Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's 

qualifications and capabilities to perform the essential functions of a particular job. All employment 

opportunities are provided without regard to race, religion, color, sex, national origin, age (40 or over), 

military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive 

health decision making, marital status, victim of violence status, gender identity, gender expression, 

sexual orientation, or any other characteristic protected by applicable law.

Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the 

California Fair Chance Act. You do not need to disclose your criminal history or undergo a background 

check until a conditional job offer is made. If a conviction directly related to the job is found, you will 

have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy.

Pre-Employment Screening: All offers of employment are contingent upon satisfactory background 

screening and drug test results. As the recipient of federal funds, this company participates in E-Verify.