Bilingual Customer Care Representative – Enrollment Support (English/Spanish)
Home Office •
Enrollment Services and Customer Care
Job Type
Full-time
Description
- Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish
- Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
- Assist families with online applications and troubleshoot application or student account issues
- Guide parents through document submission and verification steps
- Accurately log, track, and document all interactions in the customer service platform (Freshdesk)
- Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager
- Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines
- Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first mission
Requirements
- Bilingual proficiency in English and Spanish (spoken and written) required
- 1–2 years of experience in customer service, call center support, administrative support, or a related role
- Strong verbal and written communication skills with the ability to explain processes clearly
- Detail-oriented with excellent organizational and time-management abilities
- Comfortable navigating multiple systems and switching between tasks efficiently
- Reliable, punctual, and able to collaborate effectively within a team
- Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided)
- Passion for helping families and representing a mission-driven organization
Salary Description
$19 - $21 an hour