Bring your project leadership skills to TPI and own the delivery of our digital products!

Position Summary: The Project Manager of Customer Success will be a highly motivated and detail-oriented individual who will oversee the project planning and implementation of TPI’s Player Connect digital product line with a primary focus on Mobile Applications and Player Portals. This role is critical to driving the success of TPI’s digital vertical, ensuring timely go-lives and exceptional user experiences. They will work closely with cross-functional teams to ensure projects are completed on time, within scope, and within budget.

Essential Functions

Project Planning and Execution

• Define project scope, goals, and deliverables 
• Create functional specifications and data mapping documentations for mobile app and player portals
• Develop detailed project plans, timelines, and resource allocation schedules using TPI’s suite of PM and CRM tools
• Manage day-to-day activities to ensure project milestones are met
• Work closely with the Designer to align on mobile app design and user experience (UX), ensuring consistency and quality across all associated digital solutions

Stakeholder Engagement

• Act as the primary point of contact with internal and external stakeholders including UX/UI designers, developers, engineers, QA, third-party vendors (gaming and non-gaming) and casino operators (marketing, IT, operations and Executive team)
• Hold high-value Client meetings and provide regular updates on project progress
• Act as the primary point of contact throughout the digital implementation process

Process and Product Improvement

• Utilize project management tools and techniques to optimize execution and reporting
• Implement best practices and refine methodologies and to improve efficiency and quality of digital products
• Work closely with the VP of Customer Success to gather client feedback and contribute to digital product development and enhancement

• Submit development tickets and support requests using TPI project management tools
• Manage multiple objectives and tasks simultaneously and adjust immediately to changing priorities as set forth by planning
• Provide internal implementation updates and project summaries to VP of Customer Success

• Project Management Professional (PMP) certification is preferred
• Must have experience in the gaming industry with preference in casino marketing, operations and/or database marketing
• Proficiency with project management tools (e.g., Jira, Monday.com and Confluence)
• Knowledge of mobile platforms (iOS, Android) and digital service ecosystems
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint and Outlook)
• Excellent communication and interpersonal abilities
• Strong organizational and multitasking skills
• Service minded and motivated to succeed
• Able to problem solve when faced with unexpected delays or situations

Preferred Education and Experience

• Bachelor’s degree in computer science, project management, business management, marketing or related field
• Proven experience managing projects in mobile app development or digital space  

Physical Demands: Must be able to sit for extended periods. Some standing and walking are required. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for data entry.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but the schedule varies and requires flexibility to work as needed throughout the evenings and weekends to include out-of-town and overnight travel. Typically, 40-60 hours per week.

Travel: This position requires minimal travel.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice to accommodate the evolving needs of the company.