An Office Manager oversees the daily operations of the practice, ensuring efficient patient scheduling, billing, and staff coordination. They manage administrative tasks, support team performance, and uphold a high standard of patient care and service. This role is essential in creating a smooth, organized, and welcoming environment for both patients and staff.  

Website: Dr. Kolton Erickson | Red Dirt Orthodontics in Oklahoma City 

Responsibilities:

• Ensure all daily operations of the practice reflect our mission, values, and patient-centered care.  
• Oversee and help resolve insurance, financial, and scheduling issues daily to maintain a seamless patient experience.  
• Oversee effective patient flow and staff productivity to support clinical operations and practice goals.  
• Maintain and manage the master calendar for all practice locations, as assigned.:  
• Coordinate daily schedules, emergency patient needs, and monthly provider rotations. 
• Communicate schedule changes promptly to affected team members. 
• Monitor and manage staff workload and daily task performance.:  
• Hold staff accountable and coach them toward high performance. 
• Administer progressive discipline policies in collaboration with Human Resources.  
• Track practice metrics and prepare daily and weekly performance reports.  
• Review and maintain accurate timecard for each team member. Approve timecards by Payroll’s bi-weekly deadline.  
• Assist doctors in analyzing practice performance and developing improvement strategies. 
• Perform daily quality assurance checks on patient records and follow up on any issues.  
• Ensure OSHA compliance including: maintain OSHA logs, coordinate training, and oversee documentation across all locations, as assigned.
• Schedule and manage regular training sessions for front office and clinical staff. 
• Lead monthly administrative and leadership meetings. 
• Develop agendas, coordinate meeting content, and ensure follow-through on initiatives. 

• Minimum 3–5 years of experience in office management, preferably in a dental or healthcare setting. 
• Strong leadership skills with demonstrated ability to motivate and manage a team. 
• Knowledge of dental office procedures, insurance processes, and scheduling systems. 
• Experience with financial reporting and practice management software.
• Excellent communication, organizational, and problem-solving skills. 
• Ability to multi-task in a fast-paced environment and maintain composure under pressure. 
• Understanding of HIPAA and OSHA standards and healthcare compliance requirements. 
• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration or business preferred. 
• CPR certification and ongoing commitment to continuing education and professional development. 

Benefits: 

• Health, Dental, Vision, Pet Insurance
• 401k
• PTO
• HSA