The Warehouse Hotel Auditor is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. He or she is also responsible for preparing daily financial reports for the hotel. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager. This position's shifts will primarily be weekends with the ability to pickup shifts during the week. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. 

As a Part-Time team member of the Nook, you will enjoy:  

• Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 
• 1.5x your hourly rate of pay for holiday hours worked  
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 
• 50% discount on Tuesdays at the Forklift and Palate Restaurant 
• 35% off all Nook apparel 
• Free child watch (3-hour increments) 
• Discounts on birthday parties, personal training, event space rental, and more! 
• Discounts at participating local restaurants and businesses 

Essential Job Functions

• Greet, register, and assign rooms to guests 
• Use Visual One reports to complete occupancy reports, revenue reports, etc.  
• Position includes some indoor hotel security oversight 
• Clean and maintain the hotel lobby and common areas 
• Transmit and receive telephone messages 
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions 
• Keep records of room availability and guest accounts 
• Compute bills, collect payments, and make changes for guests 
• Make and confirm reservations 
• Answer, screen, and route outside calls 
• Supply information to callers and record messages 
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests 
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes 
• Record and set up all wake-up calls 
• Direct and coordinate all the duties of the shift 
• Resolve any problems that arise 
• Reconcile all transactions from the day before as part of the audit process 
• All other duties assigned 

 Preferred Qualifications

• 18 years of age or older 
• High school diploma or equivalent 
• 1-2 years of experience in a hotel front desk role 
• Dependable transportation to and from work 
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary 
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed 
• Authorized to work in the United States
• Highly dependable with a history of consistent attendance and punctuality. 
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.