Description
- Greeting customers in a friendly manner and taking food and drink orders.
- Preparing and serving beverages, ranging from simple to elaborate ones.
- Preparing and serving food items such as soups, sandwiches and pastries.
- Answering customers’ questions about menu choices.
- Promoting and recommending menu options to customers.
- Taking payment from customers.
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs.
- Keeping the work environment sanitary and organized.
- Evaluating and modifying processes to improve efficiency and quality of service.
- Working to attract new customers and expanding the menu.
- Provide unique coffee forward experience for every customer.
- Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
- Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines and standards.
- Contributes to positive team environment.
Requirements
- Understands and communicates the StepStone Mission and Core Values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.